Relocation of SN Q9061-2501-0004
No logistics required.
How will higi connect to the internet
Ethernet (Hardwire)
No logistics required.
Computer and brand panels replacement required.
A technician is required to be onsite on 11/09/2025 at 13:00PM. Please be punctual, the whole installation would need to be completed by 16:00PM. The technician is required to install the station in its designated area, remove and discard the current brand panels and install the Higi panels, replace the computer, install the USB Wi-Fi adapter, and Install an OptConnect cellular modem. Confirm full functionality of the station. The technician will need a wireless or USB keyboard and mouse, and any specials tools required for the panels and computer replacements. Tech can leave packaging materials in booth; GES will store and return for de-install.
The Higi station will be moved (Q9061-25010004).
From:
Texas Medical
901 NE Loop 410, Suite #807
San Antonio, TX 78209
To:
Woman in Trucking Conference
Hilton Anatole
2201 N Stemmons Fwy
Dallas, TX 75207
Contact: Anna Pace
Phone number: (312) 504-0024
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
Triggered because the request was submitted < 7 business days lead time
11/3/25 lcoonrod
Sent chatter to Nicole. She is waiting on info from Higi. She does not want it placed on hold. Leave in entered status till Higi responds per Nicole.
As noted below on 10/31/ 25, this request states we need to remove the HEB panels and replace them with the standard HIGI panels. How is this being addressed?
10/25 lcoonrod
Chatter sent to Nicole.
10/31/25 NFloyd - Page confirmed that we are removing the HEB panels and replacing them with the standard HIGI panels.
🔧Work Performed
On the Higi, I arrived and removed the packing material and the strapping from the pallet. I then slid the unit into place. I then plugged the unit it and allowed the unit to boot up. I unplugged the unit. Next, I installed the optconnect box and ran all the wires. I then removed the PC and installed the new PC. I plugged in the unit allowed the unit to boot up. When the computer came up, the advertisements were on the touch screen. I then tried to log in and the computer would only display the "windows" screen and would not allow me to log in or make any changes. I contacted Andrew at HIGI and he advised me to re install the original computer. I then removed the non working computer and reinstalled the original computer. I then let the unit load and the unit need to complete the updates. I allowed the unit to complete the updates. I then removed the display panels and installed the new "higi" display panels. I function tested the unit and found that the weight was not correct. I then complete the calibrations of the weight. I function tested the unit and all passed. I Completed the install at the "Woman of Trucking" conference.
🔍Technician Findings
Installed the Higi.
⚠️Problem Description
Special Instructions: No logistics required.
Computer and brand panels replacement required.
Technician is required to be onsite on 11/09/2025 at 13:00PM.
Please be punctual, the whole INSTALLATION MUST BE COMPLETE by 16:00PM.
The technician is required to install the station in its designated area, remove and discard the current brand panels and install the Higi panels, replace the computer, install the USB Wi-Fi adapter, and Install an OptConnect cellular modem. Confirm full functionality of the station. The technician will need a wireless or USB keyboard and mouse, and any specials tools required for the panels and computer replacements. Tech can leave packaging materials in booth; GES will store and return for de-install.
The Higi station will be moved (Q9061-25010004).
From:
Texas Medical
901 NE Loop 410, Suite #807
San Antonio, TX 78209
To:
Woman in Trucking Conference
Hilton Anatole
2201 N Stemmons Fwy
Dallas, TX 75207
Contact: Anna Pace
Phone number: (312) 504-0024
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Alternate Configuration Station WiFi
Oct 31, 2025 4:03pm
@Brendan Chaney @Jacob Jonesdo you have a part number for branding panels ? @Nicole Floyd
Oct 31, 2025 4:23pm
From: Nicole Floyd <nicole.floyd@emsar.com>
Date: Friday, October 31, 2025 at 3:21 PM
To: J Ornelas <jornelas@higi.com>
Cc: P Proctor <pproctor@higi.com>, Phillip Castillo <phillip.castillo@emsar.com>, Brendan Chaney <bchaney@emsar.com>
Subject: Re: Rolling Strong Installation
Hi Jerry;
Following up on this – I spoke with Page and confirmed that we are removing the HEB panels and replacing them with the standard HIGI panels.
Thanks much!
Nikki
Nov 3, 2025 3:40pm
@Nicole Floyd Please see the rejection notes. Is there something you need to do with this one?
Nov 3, 2025 3:51pm
@Brendan Chaney @Phillip Castillo This request notes the following: Page confirmed that we are removing the HEB panels and replacing them with the standard HIGI panels.
How will this be addressed?
Nov 6, 2025 9:05am
@Phillip Castillo Is everything (parts) that is needed for this order?
Trying to understand why this is still showing up in order status "awaiting parts" if these panels are not on backorder?
Nov 7, 2025 10:44am
@Phillip Castillo Spoke with Jerry. He will be the POC for this installation. Our tech can call his mobile: 310-213-0009
Nov 10, 2025 1:18pm
@Phillip Castillo can you take a look in WO-1312331 and WO-1312363 for component AC-ZT2776-WIFI Q9061-2501-0004?
We installed it yesterday on WO-1312331 in Texas, but we're deinstalling it today on WO-1312636 in Louisiana?
@Nicole Floyd @Brendan Chaney
Nov 21, 2025 3:01pm
@Christopher Womack Can you please return the branding panels that you replaced so we can close out our RMA. Thanks.