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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312345 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 31, 2025 → Nov 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 31, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0
Oct 31 → Oct 31 Assigned ▶ Running 0 0
Oct 31 → Nov 1 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Billing
0.0 days
Created: Oct 31, 2025 Due: Dec 31, 2025 Completed: Nov 1, 2025 (60 days early)
📅
0.6 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540035
URGENT Philips WO Request
Closed
GCX Advent 5G Nosecone Upgrade JC135397
Priority
Critical
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Oct 31, 2025
Work Orders from this Case (6)
WO-01312343 Invoiced
Upgrade • Luis Iser
Created: Oct 31, 2025 • Closed: Nov 1, 2025
WO-01312345 (current) Invoiced
Upgrade • Luis Iser
Created: Oct 31, 2025 • Closed: Nov 1, 2025
WO-01312346 Invoiced
Upgrade • Luis Iser
Created: Oct 31, 2025 • Closed: Nov 1, 2025
WO-01312347 Invoiced
Upgrade • Luis Iser
Created: Oct 31, 2025 • Closed: Nov 1, 2025
WO-01312365 Invoiced
Upgrade • Derick Velazquez
Created: Oct 31, 2025 • Closed: Nov 8, 2025
WO-01312366 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 31, 2025 • Closed: Nov 12, 2025
Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/30/2025 LIser- Upgrade completed
🔍 Technician Findings
10/30/2025 LIser- GCX Advent 5G Nosecone Upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade JC135388
📄 Description
Jaco EVO Series Medical Carts

Timeline

📞
Case Linked Oct 31, 2:24 PM
Case Number: 00540035
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Oct 31, 2:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 31, 3:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 52m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-31T12:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 1, 5:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⚠️ 7.0 business days
📄
▶
2 Status: Ready to Bill Nov 12, 4:57 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created Nov 13, 10:48 AM
Invoice Number: SM-246372

Bottlenecks

Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00540035
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Oct 31, 8:00 AM
Created
Oct 31, 2:58 PM
Invoice #
SM-246372

Work Details (1)

Name Type Status Qty Amount Date
WL-02993052 Labor Open 0.75 $0.00 Nov 1, 5:04 PM

Details