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WO-01312439 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - Magnolia Lane — 113 Magnolia Lane, Apt. 123, Longview TX, 75605

Nov 3, 2025 → Dec 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (14 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 6, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 3 of ? biz days used
26d
▶ Clock Running
Status: Canceled
Nov 6 → Dec 17, 2025
26 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 31 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 19, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0
Nov 3 → Nov 6 Assigned ▶ Running 3 3
Nov 6 → Nov 6 Entered ▶ Running 0 3
Nov 6 → Dec 17 Canceled ▶ Running 26 29
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 29
Dec 17 → Dec 17 Assigned ▶ Running 0 29
Dec 17 → Dec 18 Scheduled ▶ Running 1 30
Dec 18 → Dec 19 Tech On Site ▶ Running 1 31
Dec 19 → Dec 19 05-Tech-Off-Site ▶ Running 0 31
Dispatch 1.0d
Coordinators 4.5d
Field Work 1.0d
Billing 10.8d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
10.8 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 18, 2025 (13 days early)
📅
31.0 days Total Age
⏱️
27.0d in Canceled Longest Stage
🔄
14 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540133
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM Equipment: 2 https://www.ebiotrack.com/inspection.php?iid=30901
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Workman
Owner
John Rolston
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312439 (current) Invoiced
Preventive Maintenance • Christopher Womack
Created: Nov 3, 2025 • Closed: Dec 18, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 27.0 days stuck in "Canceled"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Canceled
27.0d
Scheduled
1.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
05-Tech-Off-Site
0.0d
Closed
2.5d / 1.0d SLA
Billing Review
10.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/25 DPatton - hi @[Ben Saur]​ Can you please look into this WO - parts didn't sync and are not billing. @[Christopher Womack]​ Please confirm you replaced parts.. I see the Parts Quantity you entered, I think this may be an IT issue. Please confirm parts listed in EBT were replaced. Thank you! @[Craig Dempsey]​ 

12/17/25 NB - WO cancelled in error. Per LHill, FSE confirmed with Angie (POC) this location does require PM. Site is covered under annuity contract. WO status updated to RFS and due date set for 12/31/25. Please schedule w/Chris Womack


11/3 KKelch sent Angie an email for scheduling PMs. Email logged on WO-01312439

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 070840459 - Asset ID: 13175696 Stryker Medical - 6500 PowerPro Serial #: 060939585 - Asset ID: 13175697
⚠️ Problem Description
Inspection: Annual Equipment PM Equipment: 2 https://www.ebiotrack.com/inspection.php?iid=30901

Timeline

📞
Case Linked Nov 1, 1:00 AM
Case Number: 00540133
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 8:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
⏳ 3.0 business days
🆕
Status: Entered by Natosha Beierschmitt Nov 5, 7:13 PM
From: Assigned
To: Entered
Duration in Previous: 2d 10h
🚫
Status: Canceled by John Rolston Nov 6, 9:56 AM
From: Entered
To: Canceled
Duration in Previous: 14h 42m
🚨 27.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Dec 17, 3:32 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 41d 5h
👷
▶
2 Technician Assigned Dec 17, 4:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50m
🗓️
▶
2 Status: Scheduled Dec 17, 4:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-18T21:00:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Dec 18, 1:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 35m
⏱️
▶
3 4x Labor Added Dec 18, 9:32 PM
4x Labor Added → Status: 05-Tech-Off-Site → Status: Completed
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 8h 16m
✔️
Status: Completed by Christopher Womack
From: 05-Tech-Off-Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Dec 22, 12:14 PM
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 3d 14h, 0m
🚨 11.0 business days
🔩
▶
2 15x Parts Added Jan 7, 12:39 PM
15x Parts Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Billing Review
To: Closed
Duration in Previous: 16d 0h
📄
▶
2 Status: Ready to Bill Jan 7, 4:42 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Jan 7, 5:00 PM
Invoice Number: SM-250729

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days

🔗 Related Artifacts

📞
Case 00540133
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Dec 18, 4:00 PM
Created
Nov 3, 8:32 AM
Invoice #
SM-250729

Work Details (19)

Name Type Status Qty Amount Date
WL-03042723 Labor Open 1.5 $0.00 Dec 18, 9:32 PM
WL-03042724 Labor Open 1.5 $0.00 Dec 18, 9:32 PM
WL-03042725 Labor Open 1 $0.00 Dec 18, 9:32 PM
WL-03042726 Travel Open 100 $0.00 Dec 18, 9:32 PM
WL-03056216 Parts Open 16 $0.00 Jan 7, 12:39 PM
WL-03056217 Parts Open 2 $0.00 Jan 7, 12:39 PM
WL-03056218 Parts Open 1 $0.00 Jan 7, 12:39 PM
WL-03056219 Parts Open 1 $0.00 Jan 7, 12:39 PM
WL-03056220 Parts Open 2 $0.00 Jan 7, 12:39 PM
WL-03056221 Parts Open 4 $417.60 Jan 7, 12:39 PM
WL-03056222 Parts Open 16 $0.00 Jan 7, 12:39 PM
WL-03056223 Parts Open 2 $0.00 Jan 7, 12:39 PM
WL-03056224 Parts Open 1 $0.00 Jan 7, 12:39 PM
WL-03056225 Parts Open 1 $0.00 Jan 7, 12:39 PM
WL-03056226 Parts Open 2 $0.00 Jan 7, 12:39 PM
WL-03056227 Parts Open 4 $417.60 Jan 7, 12:39 PM
WL-03056228 Parts Open 1 $283.50 Jan 7, 12:39 PM
WL-03056229 Parts Open 1 $268.65 Jan 7, 12:39 PM
WL-03056230 Parts Open 2 $49.41 Jan 7, 12:39 PM

Details