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WO-01312440 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - SE Loop 410 — 2027 SE Loop 410, Room 210, San Antonio TX, 78220

Nov 3, 2025 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (6 biz days late)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Dec 9, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 25, 2025
15 business days (counted)
Running total: 15 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 9, 2025
8 business days (counted)
Running total: 23 of ? biz days used
Created: Nov 3, 2025 Invoiced: Dec 9, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0
Nov 3 → Nov 25 Assigned ▶ Running 15 15
Nov 25 → Dec 9 Scheduled ▶ Running 8 23
Dispatch 0.0d
Coordinators 25.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.4 days
Over SLA
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
24.0 days Total Age
⏱️
16.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
23.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540134
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=30902
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Workman
Owner
John Rolston
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312440 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 3, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 122 days old
🚨
Primary Delay 16.0 days stuck in "Assigned"
⏱️
Total Delay 23.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
16.0d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 KKelch scheduled per logged email from Angie. Email logged on WO-01312448

11/3 KKelch sent Angie an email for scheduling PMs. Email logged on WO-01312439

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 100339790 - Asset ID: 13276066
⚠️ Problem Description
Inspection: Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=30902

Timeline

📞
Case Linked Nov 1, 1:01 AM
Case Number: 00540134
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 8:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 8:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 10:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-10T15:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 3x Labor Added Dec 9, 10:07 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 14d 11h
⏳ 2.2 business days
🚗
▶
2 Travel Added Dec 11, 10:04 AM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.25
📄
▶
2 Status: Ready to Bill Dec 11, 10:32 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.1 business days
🧾
Invoice Created Dec 15, 1:00 AM
Invoice Number: SM-248739

Bottlenecks

Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540134
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 10, 10:00 AM
Created
Nov 3, 8:34 AM
Invoice #
SM-248739

Work Details (5)

Name Type Status Qty Amount Date
WL-03032368 Labor Open 0.75 $0.00 Dec 9, 10:07 PM
WL-03032369 Labor Open 1 $0.00 Dec 9, 10:07 PM
WL-03032370 Travel Open 36 $0.00 Dec 9, 10:07 PM
WL-03033912 Travel Open 180 $0.00 Dec 11, 10:04 AM
WL-03033914 Labor Open 3.25 $0.00 Dec 11, 10:06 AM

Details