1/12/2026 CRamen left a vm for a returned call to schedule. (586-286-2189) for Monday 1/26 and Tuesday 1/27. Logged email
1/12/26 NatoshaB - POC to schedule this service is lopezm263@macomb.edu (primary POC on medical leave). Copied CRamen on Outlook email to confirm tech calendar. Updated WO to RFS and removed esc to AM. Moved due date to EOM Jan (prev Dec)
1/8/26 NatoshaB - Called Jesika Parra @586-445-7268. No answer, LM to call me or the dispatch # to schedule. Also f/u on email with Jesika & Bianca
12/26/25 NatoshaB - POC provided for current PO
mylanb@macomb.edu & parraj008@macomb.edu. Emailed both to schedule
12/8/2025 CRamen needs contact updated. Returning to dispatch/Placing On Hold and escalation to AM.
12/3/2025 CRamen left a vm for Bianco to return call to schedule. Dans phone says busy signal and email bounces back.
11/26/2025 CRamen left a vm for Bianco to return call to schedule. Dans phone says busy signal and email bounces back.
11/26/2025 CRamen Logged email requesting Wednesday 12/10 and Thursday 12/11/2025 with an arrival window between 10-12. Placeholder set
🔧Work Performed
Stryker Medical - 6080 MX-Pro
Serial #: 000639678 - Asset ID: 13344380
Stryker Medical - 6500 PowerPro
Serial #: 070139198 - Asset ID: 13344384
Stryker Medical - 6500 PowerPro
Serial #: 070139199 - Asset ID: 13344380
Stryker Medical - 6252 Stair-Pro
Serial #: 071239239 - Asset ID: 13344375
Stryker Medical - 6252 Stair-Pro
Serial #: 071239240 - Asset ID: 13344376
Stryker Medical - 6252 Stair-Pro
Serial #: 071239241 - Asset ID: 13344383
Stryker Medical - 6082 MX-Pro R3
Serial #: 080139012 - Asset ID: 13344377
Stryker Medical - 6082 MX-Pro R3
Serial #: 080139013 - Asset ID: 13344378
Stryker Medical - 6082 MX-Pro R3
Serial #: 080139014 - Asset ID: 13344382
Ferno Washington Inc - Model 35-X ProFlexx
Serial #: 16N362470 - Asset ID: 13344382
Stryker Medical - 6080 MX-Pro
Serial #: 980739117 - Asset ID: 13344379
Ferno Washington Inc - Model 175 (Series)
Serial #: 16N-356841 - Asset ID: a0CVU000006OC452AG
Email:RE: Macomb Community College - Scheduling Service with EMSAR
Completed Jan 13, 2026
From: lopezm263@macomb.edu
To: cramen@emsar.com
Yes, let’s go with that. Thanks! Michael LopezDirector, Public Service InstituteMacomb Community College586.498.4066Lopezm263@macomb.edu From: Chuck Ramen <cramen@emsar.com> Sent: Tuesday, January 13, 2026 12:47 PMTo: Lopez, Michael <lopezm263@macomb.edu>Subject: Re: Macomb Community College - Scheduling Service with EMSAR You don't often get email from cramen@emsar.com. Learn why this is important CAUTION: This email originated from outside
📧
Email:RE: Macomb Community College - Scheduling Service with EMSAR
Completed Jan 13, 2026
From: lopezm263@macomb.edu
To: cramen@emsar.com
Could we find a Thursday or Friday to do this? The other days students will be using them. Thanks. Michael LopezDirector, Public Service InstituteMacomb Community College586.498.4066Lopezm263@macomb.edu From: Chuck Ramen <cramen@emsar.com> Sent: Monday, January 12, 2026 3:26 PMTo: Natosha Beierschmitt <natosha.beierschmitt@emsar.com>; Lopez, Michael <lopezm263@macomb.edu>; Dustin Antolin <dustin.antolin@emsar.com>Cc: Mylan, Bianca <mylanb@maco
📋
Outbound to +15862862189
Completed Jan 12, 2026
1/12/2026 CRamen left a vm for a returned call to schedule. (586-286-2189) for Monday 1/26 and Tuesday 1/27
📧
Email:Re: Macomb Community College - Scheduling Service with EMSAR
Completed Jan 12, 2026
From: natosha.beierschmitt@emsar.com
To: lopezm263@macomb.edu, cramen@emsar.com
Cc: mylanb@macomb.edu, ems@emsar.com, parraj008@macomb.edu
Thanks, Jesika!
Mike, I've added your Service Coordinator, Chuck, who will confirm your technician’s availability.
We look forward to working with you.
Best regards,
Natosha BeierschmittProject Coordinator IP: (937) 783-8272natosha.beierschmitt@emsar.comwww.emsar.com The information in this e-mail is confidential and may be legally privileg
📋
Outbound to +15862262069
Completed Dec 8, 2025
📋
Outbound to +15862264969
Completed Dec 3, 2025
12/3/2025 CRamen left a vm for Bianco to return call to schedule. Dans phone says busy signal and email bounces back.
📋
Outbound to +15862264969
Completed Nov 26, 2025
11/26/2025 CRamen left a vm for Bianco to return call to schedule. Dans phone says busy signal and email bouces back.
📧
Email: EMSAR Request for service at Macomb Community College - 14500 (Email to schedule service)
Completed Nov 26, 2025
To: mediad@macomb.edu
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Macomb Community College - 14500 (Email to schedule service)
Body:
Hi Dan Media,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment PM
13 pieces
Here’s the location information we have on file:
Location:
Macomb Community College - 14500
44575 Garfield Road
Clinton Township, MI 48038
Contact:
Dan Media
5862262069
We cu
📅
WO-01312454 - Preventive Maintenance - Clinton Township - Macomb Community College - 14500
Jan 29, 2026 11:00am – 5:00pm
Work Order: WO-01312454
Account: MACOMB COMMUNITY COLLEGE
Customer Case Number:
Location: Macomb Community College - 14500
Address: 44575 Garfield Road, Clinton Township, MI 48038
Manufacturer:
Model #:
Serial #:
Contact Name: Jesika Parra
Contact Phone: 586.445.7268
Contact Email: parraj008@mac
Timeline
📞
Case Linked Nov 1, 1:02 AM
Case Number:00540148
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 3, 8:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Status: Assigned Nov 5, 7:52 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:a0h6e00000IIBOvAAP, Dustin Antolin
🚨20.5 business days
🆕
Status: Entered by Charles RamenDec 8, 5:30 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:32d 21h, 0m
🚨13.8 business days
📅
Status: Ready for Scheduling by Natosha BeierschmittDec 26, 4:56 PM
From:On Hold, Ready for Scheduling
To:Ready for Scheduling, On Hold
Duration in Previous:17d 23h, 0m
🚨10.9 business days
📅
Status: Ready for Scheduling by Natosha BeierschmittJan 12, 3:10 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:16d 22h
👷
▶
2
Status: Assigned Jan 12, 3:45 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Dustin Antolin
🗓️
▶
2
Status: Scheduled Jan 13, 12:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-29T16:00:00.000+0000
⚠️6.0 business days
👷
Technician Assigned by Charles RamenJan 21, 11:44 AM
Technician:Brandon Green
⚠️7.0 business days
💵
2x Expenses Added Jan 29, 9:28 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
🚗
▶
2
20x Travel Added Feb 1, 5:40 PM
20x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Scheduled
To:Closed
Duration in Previous:19d 4h
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Feb 3, 1:00 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-252910
Bottlenecks
Ready for Scheduling
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)