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WO-01312462 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Vista Grande — 4380 Austin Bluffs Pkwy, Colorado Springs CO, 80918

Nov 3, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (8 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 10, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 5 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Nov 10 → Dec 11, 2025
20 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 25 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 10 Ready for Scheduling ▶ Running 5 5
Nov 10 → Nov 10 Assigned ▶ Running 0 5
Nov 10 → Dec 11 Scheduled ▶ Running 20 25
Dec 11 → Dec 11 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Coordinators 27.1d
Field Work 1.2d
Billing 12.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.1 days
Over SLA
Field Work
1.2 days
Billing
12.0 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
26.0 days Total Age
⏱️
20.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
36.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540156
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 103 https://www.ebiotrack.com/inspection.php?iid=30920 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michelle Minneman
Owner
John Rolston
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312462 (current) Invoiced
Inspection • Andrew Przybyla
Created: Nov 3, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 20.9 days stuck in "Scheduled"
⏱️
Total Delay 36.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
20.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10 KKelch called Michelle to schedule for 12/11 between 9 and 11 am. Customer confirmed. New POC: Tasha at 850-387-6494

CONFIRMED


11/06/2025 LHill-Called (719)351-7874 for Michelle Minneman to confirm contact & equipment.

Scheduling ahead needed: Yes 


Certain day or time: M-F 8AM-5PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: No

🔧 Work Performed
Tech arrived on site and inspected and tested 110 pieces of equipment
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 103
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 103 https://www.ebiotrack.com/inspection.php?iid=30920 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 1, 7:00 AM
Case Number: 00540156
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Nov 10, 9:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 0h
🗓️
▶
2 Status: Scheduled Nov 10, 11:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 20.0 business days
🚗
2x Travel Added Dec 10, 7:15 PM
Type: Travel
Status: Open
Qty: 55
⏱️
Labor Added Dec 11, 9:50 AM
Type: Labor
Status: Open
Qty: 1.5
🔧
Status: Tech On Site by Andrew Przybyla Dec 11, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 22h
⏱️
2x Labor Added Dec 11, 2:07 PM
Type: Labor
Status: Open
Qty: 7, 1.25
✔️
Status: Completed by Andrew Przybyla Dec 11, 6:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 59m
🏁
Status: Closed by Andrew Przybyla Dec 11, 7:15 PM
From: Completed
To: Closed
Duration in Previous: 1h 14m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 9:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 8h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 20.9 business days (threshold: 2.0 business days)
Exceeded by 18.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00540156
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Dec 11, 10:00 AM
Created
Nov 3, 9:05 AM
Invoice #
SM-250448

Work Details (5)

Name Type Status Qty Amount Date
WL-03033438 Travel Open 55 - Dec 10, 7:15 PM
WL-03033439 Travel Open 55 - Dec 10, 7:15 PM
WL-03033901 Labor Open 1.5 $0.00 Dec 11, 9:50 AM
WL-03034330 Labor Open 7 $2,794.00 Dec 11, 2:07 PM
WL-03034331 Labor Open 1.25 $0.00 Dec 11, 2:07 PM

Details