Detailed work order timeline, KPIs, and analysis
Love It Transportation, LLC • Repair • P7
📍 Love It Transportation, LLC — 176 Westview Dr, Hampton VA, 23666
Nov 3, 2025 → Feb 17, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 3 → Nov 3 | Created | ▶ Running | 0 | 0 / 7 |
| Nov 3 → Nov 3 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Nov 3 → Nov 22 | Awaiting Parts | ⏸ Paused | 13 | — |
| Nov 22 → Nov 24 | Ready for Scheduling | ▶ Running | 1 | 1 / 7 |
| Nov 24 → Dec 1 | Assigned | ▶ Running | 3 | 4 / 7 |
| Dec 1 → Dec 11 | Scheduled | ▶ Running | 8 | 12 / 7 |
| Dec 11 → Dec 11 | Reschedule | ▶ Running | 0 | 12 / 7 |
| Dec 11 → Dec 19 | Scheduled | ▶ Running | 6 | 18 / 7 |
| Dec 19 → Feb 3 | Reschedule | ▶ Running | 29 | 47 / 7 |
| Feb 3 → Feb 5 | On Hold | ▶ Running | 2 | 49 / 7 |
| Feb 5 → Feb 9 | Ready for Scheduling | ▶ Running | 2 | 51 / 7 |
| Feb 9 → Feb 9 | Entered | ▶ Running | 0 | 51 / 7 |
| Feb 9 → Feb 9 | Ready for Scheduling | ▶ Running | 0 | 51 / 7 |
| Feb 9 → Feb 10 | Assigned | ▶ Running | 1 | 52 / 7 |
| Feb 10 → Feb 12 | Scheduled | ▶ Running | 2 | 54 / 7 |
| Feb 12 → Feb 12 | Reschedule | ▶ Running | 0 | 54 / 7 |
| Feb 12 → Feb 12 | Assigned | ▶ Running | 0 | 54 / 7 |
| Feb 12 → Feb 17 | Scheduled | ▶ Running | 2 | 56 / 7 |
| Feb 17 → Feb 18 | Tech On Site | ▶ Running | 1 | 57 / 7 |
| Feb 18 → Feb 18 | Completed | ▶ Running | 0 | 57 / 7 |
2/20 MOwens Called Michael Roberts back and he said he decided that they don't want to continue with the repair and to close the work order so they can be billed for the current charges.
2/19 MOwens Sending FSE back onsite to this location on 2/20 with arrival between 9-10am.
2/19/26 NatoshaB - Michael called me saying the repair from Tuesday was unsuccessful and they're 'back to square 1'. After charging the unit for most of the day after tech left the unit worked for a little while (said they barely used the cot it all day Wed), but it is not operating at all as of Thurs. Advised POC someone would be in touch w/him later today and f/u with MattB for assistance via Teams.
2/12 MOwens Called to speak to Michael Roberts. Left vm letting him know the tech would go onsite on Tues. 2/17 instead of 2/16 to complete the repair.
2/10 MOwens Michael Roberts called back and the visit is scheduled for the first available opening for the tech on 2/16 with arrival around 12pm.
2/9 MOwens Called to speak to Michael Roberts. He couldn't talk and he said he would call back on 2/10 between 8:30-9am to schedule the repair visit.
2/5/25 NatoshaB - Michael called to schedule this but transfer to MOwens unsuccessful. Updated WO w/Michaels phone #, please call to schedule: 757.342.2607
Their hrs are 5am - 6pm, any weekday works.
Updated WO status to RFS
2/3/26 NatoshaB - emailed Heyward to schedule. Confirmed in email that this WO will be cancelled if no response by Thurs. 2/5.
2/3 MOwens Sent chatter to Rhonnie/ Lauren and Natosha to advising if this wo needs to be closed due to non response by POC
1/23 MOwens Called to speak to Heyward Lovett. Left a vm for him to call back to schedule the visit .
1/9 MOwens Sent a FU email to Heyward asking if a day during the week of 1/19 would work to schedule the repair visit.
12/18 MOwens Heyward replied back asking to reschedule the visit for in Jan 2026. He will give me a date that works for him in FU email on Jan 2.
12/11 MOwens Heyward replied back that he wants to res/chedule for next Friday 12/19. Arrival will be around 12pm.
12/11 MOwens Sent a FU email to Heyward asking to reschedule next week.
12/1 MOwens Sent email to Heyward requesting to schedule for the first available opening on 12/10 after 1pm. Heyward replied back that that date will work for him.
11/25/2025 Sramen - updated due date based on parts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03018638 | Expenses | Open | 1 | $23.10 | Nov 24, 2:13 PM |
| WL-03018639 | Parts | Open | 1 | $239.00 | Nov 24, 2:15 PM |
| WL-03018642 | Expenses | Open | 1 | $0.00 | Nov 24, 2:15 PM |
| WL-03109793 | Labor | Open | 7 | $910.00 | Feb 17, 11:13 PM |
| WL-03109794 | Labor | Open | 0.5 | $65.00 | Feb 17, 11:13 PM |
| WL-03109795 | Labor | Open | 2.5 | $325.00 | Feb 17, 11:13 PM |
| WL-03109796 | Labor | Open | 0.25 | $32.50 | Feb 17, 11:13 PM |
| WL-03109797 | Travel | Open | 428 | $317.55 | Feb 17, 11:13 PM |
| WL-03109798 | Travel | Open | 7 | $0.00 | Feb 17, 11:13 PM |
| WL-03109799 | Expenses | Open | 1 | $0.00 | Feb 17, 11:13 PM |