Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312471 ↗ ServiceMax

Cancer Specialists of North Florida (CSNF) • Inspection • PSM

📍 CSNF - Skymarks — 725 Skymarks Drive Suite 10-1, Jacksonville FL, 32218

Nov 3, 2025 → Nov 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (11 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 5 Ready for Scheduling ▶ Running 2 2
Nov 5 → Nov 5 Assigned ▶ Running 0 2
Nov 5 → Nov 10 Scheduled ▶ Running 3 5
Nov 10 → Nov 10 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Coordinators 6.9d
Field Work 0.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 30, 2025 Completed: Nov 10, 2025 (50 days early)
📅
6.0 days Total Age
⏱️
3.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00540163
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 20 pieces https://www.ebiotrack.com/inspection.php?iid=30928
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joan Barnecett
Owner
Leona Coonrod
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312471 (current) Invoiced
Inspection • Anthony Wright
Created: Nov 3, 2025 • Closed: Nov 10, 2025
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 3.6 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

11/5/25 AJinerson - Rec. email back from Rita and Joan confirming tech visit for Mon. 11/10 with eta between 1PM-2PM.


11/5/25 AJinerson - Sent email to POC Joan and Rita offering tech visit on Mon. 11/10 with ETA between 1PM-2PM.

(site is a 4-5 hour round trip for nearest tech. Per below, site said Fridays after 12PM work best, but we will have a tech in area on Mon. 11/10 and wanted to offer this visit as well)


Scheduling ahead needed: No 

Certain day or time: Typically Friday afternoons after 12 pm

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility:  they just need to check in at the front desk upon arrival .


11/04/2025 LHill-rec'd email from Joan Barnecett-Typically Friday afternoons after 12 pm are best , no need to call ahead or anything else needed for the technician , they just need to check in at the front desk upon arrival .

I am including one of my nurses and she can help coordinate as she is there on Fridays. See logged email.


11/04/2025 LHill-sent Joan Barnecett an email at joan.barnecett@csnf.us to confirm equipment & contact.


11/04/2025 LHill-Called 904) 388-2619 for Joan Barnecett. She was not available. Helen took my information and will have her to call me back.

🔧 Work Performed
11/10/25 AMW - Performed annual inspection on all medical equipment located. Total of 19 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
11/10/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 20 pieces https://www.ebiotrack.com/inspection.php?iid=30928

Timeline

📞
Case Linked Nov 1, 7:00 AM
Case Number: 00540163
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Nov 5, 12:05 PM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 2h
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
📅
▶
2 Dispatch Scheduled Nov 5, 2:08 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 2h 2m
⏳ 4.0 business days
🔧
Status: Tech On Site by Anthony Wright Nov 10, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
3x Labor Added Nov 10, 12:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 16, 171
⏱️
▶
2 2x Labor Added Nov 10, 1:07 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Tech On Site
To: Completed
Duration in Previous: 38m
🏁
Status: Closed by Anthony Wright Nov 10, 4:53 PM
From: Completed
To: Closed
Duration in Previous: 3h 45m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Nov 13, 9:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 14, 5:47 PM
Invoice Number: SM-246383

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00540163
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Nov 10, 1:00 PM
Created
Nov 3, 9:15 AM
Invoice #
SM-246383

Work Details (5)

Name Type Status Qty Amount Date
WL-03002074 Labor Open 0.5 $0.00 Nov 10, 12:40 PM
WL-03002075 Travel Open 16 - Nov 10, 12:40 PM
WL-03002076 Travel Open 171 - Nov 10, 12:40 PM
WL-03002118 Labor Open 1 $1,495.00 Nov 10, 1:07 PM
WL-03002119 Labor Open 3 $0.00 Nov 10, 1:07 PM

Details