Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312474 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 3, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (283 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
2d
▶ Clock Running
Status: Created
Nov 3 → Nov 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 4 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 5 Created ▶ Running 2 2
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 2
Nov 5 → Nov 6 Scheduled ▶ Running 1 3
Nov 6 → Nov 7 Tech On Site ▶ Running 1 4
Dispatch 3.0d
Coordinators 1.7d
Field Work 0.9d
Billing 1.3d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
1.7 days
Field Work
0.9 days
Billing
1.3 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2026 Completed: Nov 7, 2025 (419 days early)
📅
4.5 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540104
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Oct 31, 2025
Work Orders from this Case (1)
WO-01312474 (current) Invoiced
FCO • Philmon Mehari
Created: Nov 3, 2025 • Closed: Nov 6, 2025
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 31, 5:52 PM
Case Number: 00540104
Subject: URGENT Philips WO Request
Status: Closed
⏳ 1.8 business days
📋
Work Order Created Nov 3, 9:16 AM
Work Order: WO-01312474
Type: FCO
Priority: PC
⏳ 3.0 business days
📅
▶
4 Status: Ready for Scheduling Nov 5, 1:16 PM
Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-05T06:00:00.000+0000, 2025-11-05T00:00:00.000+0000, 2025-11-05T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Brandi Rodriguez
Technician: Philmon Mehari
⏳ 2.0 business days
🔧
Status: Tech On Site by Philmon Mehari Nov 6, 3:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
▶
2 4x Labor Added Nov 6, 9:58 PM
4x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 174
✔️
Status: Completed by Philmon Mehari Nov 6, 11:10 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 25m, 0m
⏱️
▶
2 Labor Added Nov 7, 10:26 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 19m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:47 PM
Invoice Number: SM-246595

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00540104
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Nov 5, 9:00 AM
Created
Nov 3, 9:16 AM
Invoice #
SM-246595

Work Details (7)

Name Type Status Qty Amount Date
WL-02999355 Labor Open 2 $237.50 Nov 6, 9:58 PM
WL-02999356 Labor Open 2.5 $237.50 Nov 6, 9:58 PM
WL-02999357 Labor Open 2.5 $155.00 Nov 6, 9:58 PM
WL-02999358 Labor Open 2.75 $155.00 Nov 6, 9:58 PM
WL-02999362 Travel Open 174 $0.00 Nov 6, 10:00 PM
WL-02999363 Travel Open 174 $0.00 Nov 6, 10:00 PM
WL-02999627 Labor Open 0.016666666666667 $76.00 Nov 7, 10:26 AM

Details