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WO-01312483 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC of New Britain (Dent) (10448-12-010) — 85 Lafayette St. Washington Square, New Britain CT, 06051

Nov 3, 2025 → Dec 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (1 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 2, 2025
16 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0
Nov 3 → Nov 5 Assigned ▶ Running 2 2
Nov 5 → Dec 2 Scheduled ▶ Running 16 18
Dec 2 → Dec 2 Tech On Site ▶ Running 0 18
Dispatch 0.0d
Coordinators 20.1d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.1 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 30, 2025 Completed: Dec 2, 2025 (28 days early)
📅
19.0 days Total Age
⏱️
16.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
18.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540165
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 102 pieces https://www.ebiotrack.com/inspection.php?iid=30927
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dolly Ayala
Owner
Leona Coonrod
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312483 (current) Invoiced
Inspection • Mohamed Shareed
Created: Nov 3, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 16.9 days stuck in "Scheduled"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
Scheduled
16.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/5 KSmith -- Scheduled for 12/2 with Dolly

11/5 KSmith -- Sent email to schedule for 12/2

11/3 KSmith -- Sent email to schedule for 12/2

🔧 Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 370-17236-30927.
🔍 Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 370-17236-30927.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 102 pieces https://www.ebiotrack.com/inspection.php?iid=30927

Timeline

📞
Case Linked Nov 1, 7:01 AM
Case Number: 00540165
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 45m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 5, 12:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-02T15:00:00.000+0000
🚨 17.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Dec 2, 10:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 22h
⏱️
▶
3 5x Labor Added Dec 2, 6:17 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 7h 58m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Dec 4, 10:50 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 7, 12:09 PM
Invoice Number: SM-248160

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00540165
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Dec 2, 10:00 AM
Created
Nov 3, 9:22 AM
Invoice #
SM-248160

Work Details (5)

Name Type Status Qty Amount Date
WL-03024067 Labor Open 2.5 $0.00 Dec 2, 6:17 PM
WL-03024068 Labor Open 4.75 $2,815.20 Dec 2, 6:17 PM
WL-03024069 Labor Open 2.25 $0.00 Dec 2, 6:17 PM
WL-03024070 Travel Open 100 - Dec 2, 6:17 PM
WL-03024071 Travel Open 93 - Dec 2, 6:17 PM

Details