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← WO Overview

WO-01312487 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 MDNow Westchase COID 22182 — 12105 w Linebaugh Ave, Tampa FL, 33626

Nov 3, 2025 → Dec 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (20 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Dec 2, 2025
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 18 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 30, 2025
19 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 37 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Dec 2 Ready for Scheduling ▶ Running 18 18
Dec 2 → Dec 2 Assigned ▶ Running 0 18
Dec 2 → Dec 30 Scheduled ▶ Running 19 37
Dec 30 → Dec 30 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Coordinators 38.6d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.6 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 30, 2025 (1 days early)
📅
38.0 days Total Age
⏱️
19.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00540169
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 36 pieces https://www.ebiotrack.com/inspection.php?iid=30933
Priority
High
Origin
Email
Reason
New Case
Contact
Sharr Rhynes
Owner
Sherry Reich
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312487 (current) Invoiced
Inspection • Joseph Anderson
Created: Nov 3, 2025 • Closed: Dec 30, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 19.6 days stuck in "Scheduled"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

12/2/25 AJinerson - Received email back from POC Emily confirming tech visit for Tuesday, 12/30 with eta between 10:30 a.m. - 12:30 p.m.

Asking for onsite POC this day along with any further arrival instructions.


Per below, arrival instructions: Please have them call me beforehand so I can make sure to communicate to the staff of their arrival. 

My number is 727-364-0366. 

The staff will be present so they can assist with access. 



12/2/25 AJinerson - Sent email to POC Emily offering tech visit on Tues., 12/30 with arrival between 10:30 a.m. - 12:30 p.m.


12/2/25 AJinerson - Called site to schedule tech visit. No answer, no option for VM after holding for 3.5 mins. Will follow up with email. 


Scheduling ahead needed: Yes 

Certain day or time: M-F 8AM-7PM

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: No


11/06/2025 LHill-rec'd email from Emily Parker-Any weekday would be fine between 8am and 7pm. 

Yes, please have them call me beforehand so I can make sure to communicate to the staff of their arrival. 

My number is 727-364-0366. 

The staff will be present so they can assist with access. 

See logged email.


11/05/2025 LHill-Updated POC to Emily Parker in SMX and EBT.


11/05/2025 LHill-Sent an email to Emily Parker at emily.parker2@hcahealthcare.com to confirm contact & equipment.


11/05/2025 LHill-Called (813) 547-7050 for Sharr Rhynes. Was informed she no longer works there. Emily Parker is who I need to speak with and she is gone for the day. Her email address is emily.parker2@hcahealthcare.com

🔧 Work Performed
Inspected 39 pieces of equipment. Inspection report has been sent over via email to emily.parker2@hcahealthcare.com. Please refer to Inspection # 30933 in EBT for complete details.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 36 pieces https://www.ebiotrack.com/inspection.php?iid=30933

Timeline

📞
Case Linked Nov 1, 7:01 AM
Case Number: 00540169
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Dec 2, 2:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29d 4h
📅
▶
2 Dispatch Scheduled Dec 2, 2:24 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 10m
🚨 19.0 business days
📅
Dispatch Scheduled by Abby Jinerson Dec 29, 11:37 AM
Scheduled For: 2025-12-30T20:30:00.000+0000
🔧
Status: Tech On Site by Joseph Anderson Dec 30, 9:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 18h
⏱️
▶
3 2x Labor Added Dec 30, 11:38 AM
2x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.8666666666667
✔️
Status: Completed by Joseph Anderson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 37m, 0m
📄
▶
2 Status: Ready to Bill Dec 31, 9:11 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Jan 3, 11:16 PM
Invoice Number: SM-250175

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 19.6 business days (threshold: 2.0 business days)
Exceeded by 17.6 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours

🔗 Related Artifacts

📞
Case 00540169
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Dec 30, 3:30 PM
Created
Nov 3, 9:27 AM
Invoice #
SM-250175

Work Details (3)

Name Type Status Qty Amount Date
WL-03049710 Labor Open 2.7666666666667 $0.00 Dec 30, 11:38 AM
WL-03049711 Travel Open 141 - Dec 30, 11:38 AM
WL-03049719 Labor Open 2.8666666666667 $855.00 Dec 30, 11:40 AM

Details