Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312489 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Arvada Colorado #5979 — 6413 Fig St, Arvada CO, 80004

Nov 3, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (5 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 10, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 5 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Nov 10 → Dec 8, 2025
17 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 10 Ready for Scheduling ▶ Running 5 5
Nov 10 → Nov 10 Assigned ▶ Running 0 5
Nov 10 → Nov 10 Scheduled ▶ Running 0 5
Nov 10 → Nov 10 Reschedule ▶ Running 0 5
Nov 10 → Dec 8 Scheduled ▶ Running 17 22
Dec 8 → Dec 8 Tech On Site ▶ Running 0 22
Dispatch 0.0d
Coordinators 24.1d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.1 days
Over SLA
Field Work
0.9 days
Created: Nov 3, 2025 Due: Dec 30, 2025 Completed: Dec 8, 2025 (22 days early)
📅
23.0 days Total Age
⏱️
17.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
22.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00540167
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 50 Pieces https://www.ebiotrack.com/inspection.php?iid=30931
Priority
High
Origin
Email
Reason
New Case
Contact
Corrinna Salazar
Owner
Leona Coonrod
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312489 (current) Invoiced
Inspection • Andrew Przybyla
Created: Nov 3, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 17.9 days stuck in "Scheduled"
⏱️
Total Delay 22.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
18.1d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10 KKelch Corrinna called me back to schedule for 12/8 between 9 and 11 am. Customer confirmed. 

11/10 KKelch called Corrinna to schedule for 12/8 between 9 and 11 am. Left VM.

CONFIRMED


Scheduling ahead needed: Yes

Certain day or time: M-F Anytime or day is fine.

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: Sign into our visitor log.


11/04/2025 LHill-rec'd email from Corrinna-Is there a particular day or time that typically works best for your facility? Anytime or day is fine.

  1. Would you like the technician to call ahead before arriving? Yes, then I can help gather items for him.
  2. Is there anything additional needed for our technician to gain access to your facility? Sign into our visitor log.



11/04/2025 LHill-sent email to Corrinna Salazar at corrinna.salazar@hcahealthcare.com to confirm contact & equipment.


11/04/2025 LHill-LM at (720) 850-2500 for Corrinna Salazar to confirm contact & equipment.

🔧 Work Performed
Tech arrived on site and inspected and tested 55 pieces of equipment.
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 50 Pieces
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 50 Pieces https://www.ebiotrack.com/inspection.php?iid=30931

Timeline

📞
Case Linked Nov 1, 7:01 AM
Case Number: 00540167
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Nov 3, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
4 Technician Assigned Nov 10, 9:58 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 0h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-08T15:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
🔄
Status: Reschedule by Kaitlyn Kelch Nov 10, 11:49 AM
From: Scheduled
To: Reschedule
Duration in Previous: 1h 49m
🗓️
2 Status: Scheduled Nov 10, 12:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-08T15:00:00.000+0000
🚨 18.0 business days
⏱️
2x Labor Added Dec 8, 9:07 AM
Type: Labor, Travel
Status: Open
Qty: 1, 31
🔧
Status: Tech On Site by Andrew Przybyla Dec 8, 10:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 22h
⏱️
3x Labor Added Dec 8, 12:58 PM
Type: Labor, Travel
Status: Open
Qty: 5, 1, 31
✔️
Status: Completed by Andrew Przybyla Dec 8, 3:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 58m
🏁
Status: Closed by Andrew Przybyla Dec 8, 5:10 PM
From: Completed
To: Closed
Duration in Previous: 2h 6m
2.9 business days
📄
Status: Ready to Bill by Diane Patton Dec 10, 12:57 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
3.0 business days
🧾
Invoice Created Dec 12, 11:06 PM
Invoice Number: SM-248670

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 17.9 business days (threshold: 2.0 business days)
Exceeded by 15.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00540167
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Dec 8, 10:00 AM
Created
Nov 3, 9:29 AM
Invoice #
SM-248670

Work Details (5)

Name Type Status Qty Amount Date
WL-03029876 Labor Open 1 $0.00 Dec 8, 9:07 AM
WL-03029877 Travel Open 31 - Dec 8, 9:07 AM
WL-03030082 Labor Open 5 $1,093.00 Dec 8, 12:58 PM
WL-03030083 Labor Open 1 $0.00 Dec 8, 12:58 PM
WL-03030084 Travel Open 31 - Dec 8, 12:58 PM

Details