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← WO Overview

WO-01312492 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 MDNow Odessa COID 22534 — 13256 State Road 54, Odessa FL, 33556

Nov 3, 2025 → Dec 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (7 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Dec 1, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 17 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 10, 2025
7 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Dec 1 Ready for Scheduling ▶ Running 17 17
Dec 1 → Dec 1 Assigned ▶ Running 0 17
Dec 1 → Dec 10 Scheduled ▶ Running 7 24
Dec 10 → Dec 10 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 25.9d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.9 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
25.0 days Total Age
⏱️
18.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
24.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540170
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 49 pieces https://www.ebiotrack.com/inspection.php?iid=30934
Priority
High
Origin
Email
Reason
New Case
Contact
Emily Parker
Owner
Sherry Reich
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312492 (current) Invoiced
Inspection • Anthony Wright
Created: Nov 3, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

12/1/25 AJinerson - Called POC to follow up and schedule tech visit. 

Spoke with Emily and confirmed scheduling tech visit for Weds. 12/10 between 10:30 a.m. - 12:30 p.m. arrival. 

Contact onsite: Emily OR Luis

No further arrival instructions. 


Scheduling ahead needed: Yes 

Certain day or time: M-F 8AM-7PM 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: No


11/06/225 LHill-rec'd email from Emily Parker-Any weekday would be fine between 8am and 7pm. 


Yes, please have them call me beforehand so I can make sure to communicate to the staff of their arrival. 


My number is 727-364-0366. 


The staff will be present so they can assist with access. 



11/05/2025 LHill-sent email to Emily Parker at emily.parker2@hcahealthcare.com to confirm contact & equipment.


11/05/2025 LHill-LM at 813-920-0023 for Emily Parker to confirm contact & equipment. Operator took my info and said she would give info to her to call back. She is out today.

🔧 Work Performed
12/10/25 AMW - Performed annual inspection on all medical equipment located. Total of 49 items inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
12/10/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 49 pieces https://www.ebiotrack.com/inspection.php?iid=30934

Timeline

📞
Case Linked Nov 1, 7:01 AM
Case Number: 00540170
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 18.0 business days
👷
▶
2 Technician Assigned Dec 1, 12:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28d 2h
🗓️
▶
2 Status: Scheduled Dec 1, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-12-10T15:30:00.000+0000, 2025-12-10T13:00:00.000+0000, 2025-12-10T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Dec 2, 10:58 AM
Scheduled For: 2025-12-10T19:30:00.000+0000, 2025-12-10T16:30:00.000+0000, 2025-12-10T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Dec 9, 3:23 PM
Scheduled For: 2025-12-10T13:00:00.000+0000, 2025-12-10T15:30:00.000+0000, 2025-12-10T18:30:00.000+0000
🔧
Status: Tech On Site by Anthony Wright Dec 10, 10:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 21h
⏱️
2x Labor Added Dec 10, 10:21 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 146
⏱️
3x Labor Added Dec 10, 11:16 AM
Type: Labor, Travel
Status: Open
Qty: 2, 0.25, 7
✔️
▶
2 Status: Completed Dec 10, 11:56 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 12, 11:02 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 23h, 0m
💰
Status: Invoiced by Diane Patton Dec 12, 11:08 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 12:42 PM
Invoice Number: SM-249015

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00540170
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Dec 10, 1:30 PM
Created
Nov 3, 9:31 AM
Invoice #
SM-249015

Work Details (5)

Name Type Status Qty Amount Date
WL-03032682 Labor Open 2.5 $0.00 Dec 10, 10:21 AM
WL-03032683 Travel Open 146 - Dec 10, 10:21 AM
WL-03032778 Labor Open 2 $950.20 Dec 10, 11:16 AM
WL-03032779 Labor Open 0.25 $0.00 Dec 10, 11:16 AM
WL-03032780 Travel Open 7 - Dec 10, 11:16 AM

Details