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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312495 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 MDNow Palm Harbor COID 22533 — 34621 US Highway 19, Palm Harbor FL, 34684

Nov 3, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (8 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Dec 1, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 17 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 5, 2025
4 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 21 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 11, 2025
4 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 25 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Dec 1 Ready for Scheduling ▶ Running 17 17
Dec 1 → Dec 1 Assigned ▶ Running 0 17
Dec 1 → Dec 5 Scheduled ▶ Running 4 21
Dec 5 → Dec 5 Entered ▶ Running 0 21
Dec 5 → Dec 5 Ready for Scheduling ▶ Running 0 21
Dec 5 → Dec 5 Assigned ▶ Running 0 21
Dec 5 → Dec 11 Scheduled ▶ Running 4 25
Dec 11 → Dec 11 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Coordinators 27.0d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.0 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
26.0 days Total Age
⏱️
18.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540171
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 44 pieces https://www.ebiotrack.com/inspection.php?iid=30935
Priority
High
Origin
Email
Reason
New Case
Contact
Lori Rehula
Owner
Sherry Reich
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312495 (current) Invoiced
Inspection • Anthony Wright
Created: Nov 3, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

12/5/25 AJinerson - Discussed w/ tech sup needing to reassign WO to available tech for same date/time. Original tech is covering repairs now.


12/1/25 AJinerson - Per below, scheduling ahead not needed. Scheduling tech visit for Thursday, 12/11 with eta between 10:30am - 12:30pm.

Sending email to contact to notify of scheduled service.


11/06/2025 LHill-rec'd call from Lori Rehula at 727) 945-0100. She advised she is the contact at Holiday and Palm Harbor location.


Scheduling ahead needed: No


Certain day or time: M-F 8AM-8PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: No


11/06/2025 LHill-rec'd call from Lori Rehula-See logged call on WO-01312503.


11/05/2025 LHill-sent email to Lori Rehula at lori.rehula@hcahealthcare.com to confirm contact & equipment.


11/05/2025 LHill-I didn't call Lori today because she was the contact on a previous order and she was out of the office so I just sent an email.

🔧 Work Performed
12/11/25 AMW - Performed annual inspection on all medical equipment located. Total of 46 pieces of equipment tested. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
12/11/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 44 pieces https://www.ebiotrack.com/inspection.php?iid=30935

Timeline

📞
Case Linked Nov 1, 7:01 AM
Case Number: 00540171
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 18.0 business days
👷
▶
2 Technician Assigned Dec 1, 12:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28d 3h
👷
▶
3 Technician Assigned Dec 1, 12:54 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 7m
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-12-11T15:30:00.000+0000, 2025-12-11T13:00:00.000+0000, 2025-12-11T18:30:00.000+0000
⚠️ 5.0 business days
🆕
▶
2 Status: Entered Dec 5, 4:59 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
🗓️
▶
2 Status: Scheduled Dec 5, 5:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-12-11T15:30:00.000+0000, 2025-12-11T13:00:00.000+0000, 2025-12-11T19:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Anthony Wright Dec 11, 11:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 18h
⏱️
5x Labor Added Dec 11, 12:17 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 149
✔️
Status: Completed by Anthony Wright Dec 11, 4:12 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 59m, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Dec 16, 1:47 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-249197

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00540171
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Dec 11, 10:30 AM
Created
Nov 3, 9:35 AM
Invoice #
SM-249197

Work Details (5)

Name Type Status Qty Amount Date
WL-03034130 Labor Open 2.75 $0.00 Dec 11, 12:17 PM
WL-03034131 Labor Open 2.75 $878.80 Dec 11, 12:17 PM
WL-03034132 Labor Open 2.75 $0.00 Dec 11, 12:17 PM
WL-03034133 Travel Open 149 - Dec 11, 12:17 PM
WL-03034134 Travel Open 149 - Dec 11, 12:17 PM

Details