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WO-01312496 ↗ ServiceMax

Lamprey Healthcare • Misc. Inspection • P5

📍 Lamprey Healthcare - Raymond — 128 Route 27, Raymond NH, 03077

Nov 3, 2025 → Nov 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 10, 2025
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 10, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
Created: Nov 3, 2025 Completed: Nov 10, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0 / 5
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0 / 5
Nov 3 → Nov 3 Assigned ▶ Running 0 0 / 5
Nov 3 → Nov 10 Scheduled ▶ Running 5 5 / 5
Dispatch 0.0d
Coordinators 6.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Billing
0.0 days
Created: Nov 3, 2025 Due: Nov 10, 2025 Completed: Nov 10, 2025 (on time)
📅
6.0 days Total Age
⏱️
5.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540305
Closed
New Miscellaneous Equipment Inspection New A1C machine https://www.ebiotrack.com/inspection.php?iid=30992
Priority
High
Origin
Phone
Reason
New Case
Contact
Tracie Holmes
Owner
Kimberly Hardison
Created
Nov 3, 2025
Work Orders from this Case (1)
WO-01312496 (current) Invoiced
Misc. Inspection • David Cavaco
Created: Nov 3, 2025 • Closed: Nov 10, 2025
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 5.7 days stuck in "Scheduled"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/3 KSmith -- Scheduled for 11/10 with Tracie

11/3 KSmith -- Sent email to schedule for 11/10

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection New A1C machine https://www.ebiotrack.com/inspection.php?iid=30992

Timeline

📞
Case Linked Nov 3, 8:47 AM
Case Number: 00540305
Subject:
Status: Closed
📋
2 Work Order Created Nov 3, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 3, 12:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 5m
🗓️
2 Status: Scheduled Nov 3, 1:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-10T15:00:00.000+0000
⚠️ 6.0 business days
⏱️
2 3x Labor Added Nov 10, 12:07 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 22h, 0m
2.0 business days
📄
2 Status: Ready to Bill Nov 12, 3:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
3.0 business days
🧾
Invoice Created Nov 14, 6:24 PM
Invoice Number: SM-246344

Bottlenecks

Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00540305
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Nov 10, 10:00 AM
Created
Nov 3, 9:37 AM
Invoice #
SM-246344

Work Details (3)

Name Type Status Qty Amount Date
WL-03002034 Labor Open 3 $447.00 Nov 10, 12:07 PM
WL-03002035 Labor Open 1 $149.00 Nov 10, 12:07 PM
WL-03002036 Travel Open 123 - Nov 10, 12:07 PM

Details