11/20/2025 LHill-rec'd email from Olivia-Yes, I am the POC for this center. Best email is this one or cell 980-216-2270.
11/20/2025 LHill-sent email to Olivia Nieto-
Thank you for your response. I have this scheduled for 12/3. Are you the POC for this location in case we need to contact you? Or does everything need to go through Caroline? Also, this does not require tech to turn off power and our technician will work in between patients as needed.
See logged email.
11/20/2025 LHill-rec'd email from Olivia Nieto-Will this require turning off our power or interrupting patient appointments in any way? 12/3 works well, if not.
11/20/2025 LHill-sent email to Caroline Gillespie trying to schedule tech visit. Offered 12/3/2025 with tech arrival between 9-11.
11/20/2025 LHill-Called 980-999-2964 for Caroline Gillespie trying to schedule tech visit. Operator transferred me to the facility because the number I dialed is the main center. I was on hold for over 7 mins and unable to leave a message.
11/14 MOwens Sent chatter to ASM. Last inspection was completed in Feb 2025.
🔧Work Performed
12/3/25- EColon- Arrived on-site, checked in with front desk. Complete 38 inspections, archived 7 items. Inspection complete.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
43 pieces
https://www.ebiotrack.com/inspection.php?iid=30938
📧
Email:Re: EMSAR Request for service at Centerwell - Matthews (Email to schedule service)
Completed Nov 21, 2025
From: ONieto1@centerwell.com
To: laura.hill@emsar.com, cgillespie4@centerwell.com
Cc: rhea.cook@emsar.com, mowens@emsar.com
Yes, I am the POC for this center. Best email is this one or cell 980-216-2270.From: Laura Hill <laura.hill@emsar.com>Sent: Thursday, November 20, 2025 4:11 PMTo: Olivia Nieto <ONieto1@centerwell.com>; Caroline Gillespie <cgillespie4@centerwell.com>Cc: Rhea Cook <rhea.cook@emsar.com>; Melissa Owens <mowens@emsar.com>Subject: Re: EMSAR Request for service at Centerwell - Mat
📧
Email:Re: EMSAR Request for service at Centerwell - Matthews (Email to schedule service)
Completed Nov 20, 2025
From: laura.hill@emsar.com
To: ONieto1@centerwell.com, cgillespie4@centerwell.com
Cc: rhea.cook@emsar.com, mowens@emsar.com
Olivia,
Thank you for your response. I have this scheduled for 12/3. Are you the POC for this location in case we need to contact you? Or does everything need to go through Caroline? Also, this does not require tech to turn off power and our technician will work in between patients as needed.
Thanks, Laura HillSupport Resource Planner-ASCOffice: 931-492-9697l
📧
Email: EMSAR Request for service at Centerwell - Matthews (Email to schedule service)
Completed Nov 20, 2025
To: cgillespie4@centerwell.com
CC: rhea.cook@emsar.com; mowens@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Centerwell - Matthews (Email to schedule service)
Body:
Hi Caroline Gillespie,
I hope you’re doing well. I’m reaching out to schedule a service appointment for annual equipment electrical safety test and calibration service.
Here’s the location information we have on file:
Location:
Centerwell - Matthews
1916 Sardis Road N
Charlott
📋
Outbound to +19809992964
Completed Nov 20, 2025
11/20/2025 LHill-Called 980-999-2964 for Caroline Gillespie trying to schedule tech visit. Operator transferred me to the facility because the number I dialed is the main center. I was on hold for over 7 mins and unable to leave a message.
Nov 14, 2025 9:45am
@Dylan Nakoff The last inspection for this location was back in Feb 2025. They are not due in Dec.
📅
WO-01312500 - Inspection - Charlotte - Centerwell - Matthews
Dec 3, 2025 9:45am – 12:00pm
Work Order: WO-01312500
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - Matthews
Address: 1916 Sardis Road N, Charlotte, NC 28270
Manufacturer:
Model #:
Serial #:
Contact Name: Olivia Nieto
Contact Phone: 980-216-2270
Contact Email: ONieto1@centerwell.com
Due
Timeline
📞
Case Linked Nov 1, 7:01 AM
Case Number:00540174
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 3, 9:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 4, 9:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 31m
🚨12.0 business days
🗓️
▶
2
Status: Scheduled Nov 20, 4:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2025-12-03T14:45:00.000+0000
⚠️8.0 business days
🔧
▶
2
Status: Tech On Site Dec 3, 10:56 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:2, 104
⏱️
Labor Added Dec 3, 11:54 AM
Type:Labor
Status:Open
Qty:2.5
✔️
▶
2
Status: Completed Dec 3, 4:17 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Colon
From:Completed
To:Closed
Duration in Previous:1m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 5, 5:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳4.8 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number:SM-248424
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)