Primary Delay18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay28.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
12/1/25 AJinerson - Per below, scheduling ahead not needed. Scheduling tech visit for Monday, 12/15 with eta between 10:30am - 12:30pm.
Sending email to contact to notify of scheduled service.
11/06/2025 LHill-rec'd call from Lori Rehula at 727) 945-0100. She advised she is the contact at Holiday and Palm Harbor location.
Scheduling ahead needed: No
Certain day or time: M-F 8AM-8PM
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: No
11/05/2025 LHill-sent email to Lori Rehula at lori.rehula@hcahealthcare.com to confirm contact & email.
11/05/2025 LHill-Called 727-953-9888 option 3 for Lori Rehula. Was advised she is out of the office today and does not have voicemail.
11/05/2025 LHill-Called 727-953-9888 for Lori Rehula to confirm contact & equipment. It was the call center I was told to call back and press option 3.
🔧Work Performed
12/15/25 AMW - Performed annual inspection on all medical equipment located. Total of 43 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍Technician Findings
12/15/25 AMW -Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
42 pieces
https://www.ebiotrack.com/inspection.php?iid=30936
📧
Email: EMSAR Service Request - MDNow Holiday COID 22532 - 2404 US Highway 19 Holiday, FL 34691 - WO-01312503
Completed Dec 1, 2025
To: lori.rehula@hcahealthcare.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - MDNow Holiday COID 22532 - 2404 US Highway 19 Holiday, FL 34691 - WO-01312503
Body:
Good afternoon, Lori,
I'm also reaching out regarding our technician's scheduled visit for the Annual Inspection Service at the below location.
MDNow Holiday COID 22532 - 2404 US Highway 19 Holiday, FL 34691
We have our technician, Anthony Wright, scheduled to visit this location on Mo
📋
Inbound from +17279450100
Completed Nov 6, 2025
11/06/2025 LHill-rec'd call from Lori Rehula at 727) 945-0100. She advised she is the contact at Holiday and Palm Harbor location.
Scheduling ahead needed: No
Certain day or time: M-F 8AM-8PM
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: No
📧
Email: EMSAR Request for service at MDNow Holiday COID 22532
Completed Nov 5, 2025
To: lori.rehula@hcahealthcare.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at MDNow Holiday COID 22532
Body:
Hi Lori Rehula,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for HCA Urgent Care.
We have a service request open for our annual inspection of the biomed equipment due in December, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular day
📋
Outbound to +17279539888
Completed Nov 5, 2025
11/05/2025 LHill-Called 727-953-9888 option 3 for Lori Rehula. Was advised she is out of the office today and does not have voicemail.
📋
Outbound to +17279539888
Completed Nov 5, 2025
11/05/2025 LHill-Called 727-953-9888 for Lori Rehula to confirm contact & equipment. It was the call center I was told to call back and press option 3.