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WO-01312534 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Salisbury (3300-3342) — 1361 Klumac Rd, Salisbury NC, 28147

Nov 3, 2025 → Dec 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (12 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Nov 4 → Dec 15, 2025
26 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 17, 2025
2 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 29 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 4 Ready for Scheduling ▶ Running 1 1
Nov 4 → Dec 15 Assigned ▶ Running 26 27
Dec 15 → Dec 17 Scheduled ▶ Running 2 29
Dec 17 → Dec 17 Tech On Site ▶ Running 0 29
Dispatch 0.0d
Coordinators 31.4d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.4 days
Over SLA
Field Work
0.5 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
30.0 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
30.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540196
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 31 https://www.ebiotrack.com/inspection.php?iid=30960
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kendra Wishon
Owner
John Rolston
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312534 (current) Invoiced
Inspection • Christopher Morning
Created: Nov 3, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/158 MOwens Kendra called back and the inspection visit is scheduled for Wed. 12/17 around 12pm.

12/15 MOwens Called to speak to Kendra. Left a vm for her to call back to schedule the visit.

11/24 MOwens Called to speak to Kendra Wishon but the line rang busy. Sent email also

🔧 Work Performed
12-17-25 CTM - Performed Annual Inspection on all medical equipment located. Total of 38 pieces inspected . ALL PASS . Notified POC Kendra Wishon of findings and completion .
🔍 Technician Findings
12-17-25 CTM - Perform Annual Inspection on all medical equipment located. Notify POC Kendra Wishon of findings and completion .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 31 https://www.ebiotrack.com/inspection.php?iid=30960

Timeline

📞
Case Linked Nov 1, 7:03 AM
Case Number: 00540196
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 10:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 4, 10:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 32m
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Dec 15, 4:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-17T17:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Dec 16, 3:51 PM
Scheduled For: 2025-12-17T17:30:00.000+0000
🔧
Status: Tech On Site by Christopher Morning Dec 17, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 20h
⏱️
2x Labor Added Dec 17, 1:04 PM
Type: Labor, Travel
Status: Open
Qty: 2, 64
⏱️
▶
2 Labor Added Dec 17, 2:28 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 1h 31m
⏱️
▶
2 2x Labor Added Dec 17, 5:20 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 2h 50m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Dec 22, 9:33 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249699

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00540196
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Dec 17, 12:30 PM
Created
Nov 3, 10:33 AM
Invoice #
SM-249699

Work Details (5)

Name Type Status Qty Amount Date
WL-03040583 Labor Open 2 $0.00 Dec 17, 1:04 PM
WL-03040584 Travel Open 64 - Dec 17, 1:04 PM
WL-03040669 Labor Open 1.5 $1,000.00 Dec 17, 2:28 PM
WL-03041028 Labor Open 3 $0.00 Dec 17, 5:20 PM
WL-03041029 Travel Open 144 - Dec 17, 5:20 PM

Details