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WO-01312568 ↗ ServiceMax

SHEFFIELD LAKE FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Sheffield Lake Fire Department — 609 Harris Rd, Sheffield Lake OH, 44054

Nov 3, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (41 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Nov 4 → Jan 6, 2026
40 business days (counted)
Running total: 41 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 30, 2026
17 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Nov 3, 2025 Completed: Jan 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 4 Ready for Scheduling ▶ Running 1 1
Nov 4 → Jan 6 Assigned ▶ Running 40 41
Jan 6 → Jan 30 Scheduled ▶ Running 17 58
Jan 30 → Jan 30 Tech On Site ▶ Running 0 58
Dispatch 0.0d
Coordinators 60.9d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.9 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Jan 30, 2026 Completed: Jan 30, 2026 (on time)
📅
58.9 days Total Age
⏱️
41.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
59.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540245
Order type, teams to Natosha
Closed
Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=30981
Priority
Standard
Origin
Email
Reason
New Case
Contact
Wes Mariner
Owner
Sherry Reich
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312568 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Nov 3, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 41.0 days stuck in "Assigned"
⏱️
Total Delay 59.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
41.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - Xpedition Serial #: 090439721 - Asset ID: 13175763 Stryker Medical - Xpedition Serial #: 110240610 - Asset ID: 13175760 Stryker Medical - 6390 Power-LOAD Serial #: 130739990 - Asset ID: 13175762 Stryker Medical - 6390 Power-LOAD Serial #: 140740828 - Asset ID: 13175759 Stryker Medical - 6506 PowerPro Serial #: 130740822 - Asset ID: 13175761 Stryker Medical - 6506 PowerPro Serial #: 140740898 - Asset ID: 13175758
⚠️ Problem Description
Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=30981

Timeline

📞
Case Linked Nov 2, 1:04 AM
Case Number: 00540245
Subject: Order type, teams to Natosha
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 11:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 4, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 22m
🚨 41.0 business days
🗓️
▶
2 Status: Scheduled Jan 6, 10:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-01-12T11:00:00.000+0000
📅
Dispatch Scheduled by Teddie Bracken Jan 6, 11:09 AM
Scheduled For: 2026-01-30T11:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Teddie Bracken Jan 30, 9:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 22h
✔️
▶
3 Status: Completed Jan 30, 12:12 PM
Status: Completed → 29x Labor Added → Status: Closed
⏱️
29x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.75, 0.25, 35, 1, 8
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 3, 12:31 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 3, 1:00 PM
Invoice Number: SM-252901

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Assigned
Duration: 41.0 business days (threshold: 4.0 business hours)
Exceeded by 40.5 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00540245
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Jan 30, 6:00 AM
Created
Nov 3, 11:49 AM
Invoice #
SM-252901

Work Details (29)

Name Type Status Qty Amount Date
WL-03085016 Labor Open 0.75 $0.00 Jan 30, 12:13 PM
WL-03085017 Labor Open 0.75 $0.00 Jan 30, 12:13 PM
WL-03085018 Labor Open 0.75 $0.00 Jan 30, 12:13 PM
WL-03085019 Labor Open 0.75 $0.00 Jan 30, 12:13 PM
WL-03085020 Labor Open 0.25 $0.00 Jan 30, 12:13 PM
WL-03085021 Labor Open 0.25 $0.00 Jan 30, 12:13 PM
WL-03085022 Labor Open 0.75 $0.00 Jan 30, 12:13 PM
WL-03085023 Travel Open 35 $0.00 Jan 30, 12:13 PM
WL-03085024 Parts Open 1 $9.02 Jan 30, 12:13 PM
WL-03085025 Parts Open 1 $9.02 Jan 30, 12:13 PM
WL-03085026 Parts Open 1 $18.86 Jan 30, 12:13 PM
WL-03085027 Parts Open 1 $21.29 Jan 30, 12:13 PM
WL-03085028 Parts Open 2 $23.36 Jan 30, 12:13 PM
WL-03085029 Parts Open 1 $9.02 Jan 30, 12:13 PM
WL-03085030 Parts Open 1 $9.02 Jan 30, 12:13 PM
WL-03085031 Parts Open 1 $18.86 Jan 30, 12:13 PM
WL-03085032 Parts Open 1 $21.29 Jan 30, 12:13 PM
WL-03085033 Parts Open 2 $23.36 Jan 30, 12:13 PM
WL-03085034 Parts Open 1 $0.00 Jan 30, 12:13 PM
WL-03085035 Parts Open 1 $0.00 Jan 30, 12:13 PM
WL-03085036 Parts Open 2 $0.00 Jan 30, 12:13 PM
WL-03085037 Parts Open 8 $0.00 Jan 30, 12:13 PM
WL-03085038 Parts Open 1 $12.08 Jan 30, 12:13 PM
WL-03085039 Parts Open 1 $12.08 Jan 30, 12:13 PM
WL-03085040 Parts Open 8 $0.00 Jan 30, 12:13 PM
WL-03085041 Parts Open 1 $0.00 Jan 30, 12:13 PM
WL-03085042 Parts Open 1 $0.00 Jan 30, 12:13 PM
WL-03085043 Parts Open 1 $0.00 Jan 30, 12:13 PM
WL-03085044 Parts Open 1 $0.00 Jan 30, 12:13 PM

Details