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WO-01312569 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Hamilton Annex — 10650 SW 46th St, Jasper FL, 32052

Nov 3, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (45 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Jan 20, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 50 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 5, 2026
12 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Nov 3, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Jan 20 Ready for Scheduling ▶ Running 50 50
Jan 20 → Jan 20 Assigned ▶ Running 0 50
Jan 20 → Feb 5 Scheduled ▶ Running 12 62
Feb 5 → Feb 5 Tech On Site ▶ Running 0 62
Dispatch 0.0d
Coordinators 63.6d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.6 days
Over SLA
Field Work
0.0 days
Created: Nov 3, 2025 Due: Feb 27, 2026 Completed: Feb 5, 2026 (22 days early)
📅
62.9 days Total Age
⏱️
50.9d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
61.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540240
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 42 pieces https://www.ebiotrack.com/inspection.php?iid=30976
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sierra Tanner
Owner
Leona Coonrod
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312569 (current) Invoiced
Inspection • Dylan Ingraham
Created: Nov 3, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 50.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 61.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
50.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
12.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/20/26 AJinerson - Email logged on WO-01317342. Received email back from Racheel Stallings confirming tech visit for both locations on Thurs. 2/5 and provided DC6 attachment that tech needs to review, fill out, and submit upon arrival.

Sent email back asking which facility they would prefer to schedule for first stop:

Hamilton Correctional Institute - WO-01317342

Hamilton Annex - WO-0131256


POC onsite:

Arrival instructions:


1/19/26 AJinerson - Email logged on WO-01317342. Sent email back to Ashley and Sierra regarding needing to reschedule tech visit. Offering tech visit for both locations on Thursday, 2/5 with eta between 9am-11am for below sites:

Hamilton Correctional Institute - WO-01317342

Hamilton Annex - WO-01312569


01/15/2026 LHill-sent email to Sierra-

I'm adding @Abby Jinerson as she is the scheduling coordinator for your area. She will be reaching out to you with a scheduled date.


see logged email.


Is there a particular day or time that typically works best for your facility? Middle of the month, any day/time excluding Wednesdays, 1/15/26 and 1/29/26.

  1. Would you like the technician to call ahead before arriving? Yes, please.
  2. Is there anything additional needed for our technician to gain access to your facility? Level 1 clearance if not already obtained.
  3. Are you the best contact for scheduling, or should we coordinate with someone else? My Administrative Assistants will coordinate this. I have copied them in this email. Administrative Office 386-792-6002 Ashley Hand ahand1@TeamCenturion.com



01/14/2026 LHill-rec'd email from Sierra Tanner-yes ma'am.

See logged email.


01/14/2026 LHill-sent email to Sierra Tanner-

The attached email was for Hamilton Correctional Institute

10650 SW 46th St

Jasper, FL 32052

 (WO-01317342)


The email I sent yesterday is for Hamilton Annex. Does the attached repsones go for Hamilton Annex as well?

See logged email.


01/13/2026 LHill-sent email to Sierra Tanner at stanner@teamcenturion.com to confirm contact & equipment.


01/13/2026 LHill-LM at 850-879-9851 for Sierra Tanner to confirm contact & equipment.


11/17/25 RCook- Emailed Dylan Nakoff asking if due date should be updated. Initial inspection completed on 2/21/25


11/17/25 AJinerson - Inspection last serviced on 2/21/2025 per WO-01214251

🔧 Work Performed
2/5 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 49 DEVICES (44 PASS - 5 FAIL) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED & ARCHIVED OLD / MISSING DEVICES - ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
2/5 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Inspection: Initial Annual Inspection Service 42 pieces https://www.ebiotrack.com/inspection.php?iid=30976

Timeline

📞
Case Linked Nov 2, 1:03 AM
Case Number: 00540240
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 11:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 51.0 business days
👷
▶
4 Technician Assigned Jan 20, 1:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 78d 1h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-05T14:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 2m
🚨 13.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 5, 4:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 3h
⏱️
▶
2 4x Labor Added Feb 5, 5:03 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Dylan Ingraham Feb 5, 5:09 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Feb 9, 1:20 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253439

Bottlenecks

Ready for Scheduling
Duration: 50.9 business days (threshold: 1.0 business days)
Exceeded by 49.9 business days
Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00540240
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Feb 5, 9:00 AM
Created
Nov 3, 11:52 AM
Invoice #
SM-253439

Work Details (4)

Name Type Status Qty Amount Date
WL-03093856 Labor Open 0.5 $0.00 Feb 5, 5:03 PM
WL-03093857 Labor Open 3.5 $1,495.00 Feb 5, 5:03 PM
WL-03093858 Travel Open 35 - Feb 5, 5:03 PM
WL-03093859 Expenses Open 1 $0.00 Feb 5, 5:03 PM

Details