1/22 DI: Marked WO in 'Tech Off Site' in order to capture travel back to ATL tomorrow (1/23)
1/13/26 AJinerson - Received email back from Amy confirming tech visit for Thursday, 1/22 with eta between 9am-11am.
POC onsite: Dana Brannon 850-951-6509
Arrival instructions: If tech needs an escort once they arrive, they can reach out to Dana Brannon at 850-951-6509 for assistance to medical.
1/12/26 AJinerson - Sent email to Amy offering tech visit on Thurs. 1/22 with eta between 9am-11am.
1/12/26 AJinerson - Called 2nd number listed - (850) 951-6508 to follow up and schedule service. Phone rang for 1 min 20 seconds then disconnected w/ no answer, no option to leave VM.
1/12/26 AJinerson - Called (850) 758-1819 to follow up and schedule tech visit. Phone rang 3 times then disconnected.
11/17/25 RCook- Emailed Dylan Nakoff asking if due date should be updated. Initial inspection completed on 2/27/25
11/17/25 RCook- Chattered: @Dylan Nakoff The initial inspection for this site was completed on 2/27/25. The due date for this inspection is 1/1/26. Should this be updated to the end of Feb or are we keeping their inspections in January.
11/14/25 AJinerson - Last inspection serviced on 2/27/2025 per WO-01214256
🔧Work Performed
1/22 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 42 DEVICES (ALL PASS) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED & ARCHIVED OLD / MISSING DEVICES - ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
1/23 DI: TRAVEL FROM PENSACOLA, FL TO ATLANTA, GA
🔍Technician Findings
1/22 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Inspection: Initial Annual Inspection Service
47 pieces
https://www.ebiotrack.com/inspection.php?iid=30978
📧
Email:RE: EMSAR Service Request - Walton CI - 691 Institution Rd De Funiak Springs, FL 32433 - WO-01312572
Completed Jan 13, 2026
From: abby.jinerson@emsar.com
To: ascott3@TeamCenturion.com
Good morning, Amy,
We have our technician, Dylan Ingraham, scheduled to visit on Thursday, 1/22 with estimated arrival time between 9:00 a.m. – 11:00 a.m.
Please see attached list of tools and equipment that Dylan will need to bring on-site with him to perform this service.
I have also noted the arrival instructions and on-site contact you provided below.
Please let us know if there are any further
📧
Email:RE: EMSAR Service Request - Walton CI - 691 Institution Rd De Funiak Springs, FL 32433 - WO-01312572
Completed Jan 13, 2026
From: ascott3@TeamCenturion.com
To: abby.jinerson@emsar.com
That time will be just fine. If he needs an escort back to medical please have him reach out to my AA Dana Brannon @ 850 951 6509 once he arrives 😊
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Monday, January 12, 2026 3:52 PM
To: Scott, Amy <ascott3@TeamCenturion.com>
Subject: EMSAR Service Request - Walton CI - 691 Institution Rd De Funiak Springs, FL 32433 - WO-01312572
CAUTION: This email originated fro
📧
Email: EMSAR Service Request - Walton CI - 691 Institution Rd De Funiak Springs, FL 32433 - WO-01312572
Completed Jan 12, 2026
To: ascott3@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Walton CI - 691 Institution Rd De Funiak Springs, FL 32433 - WO-01312572
Body:
Good afternoon, Amy,
I'm following up regarding scheduling our technician's visit for the Annual Inspection Service at the below location.
Walton CI - 691 Institution Rd De Funiak Springs, FL 32433
We currently have our technician, Dylan Ingraham, available to visit on Thursday, 1/22 with estim
📋
Outbound to +18509516508
Completed Jan 12, 2026
1/12/26 AJinerson - Called 2nd number listed - (850) 951-6508 to follow up and schedule service. Phone rang for 1 min 20 seconds then disconnected w/ no answer, no option to leave VM.
📋
Outbound to +18507581819
Completed Jan 12, 2026
1/12/26 AJinerson - Called (850) 758-1819 to follow up and schedule tech visit. Phone rang 3 times then disconnected.
Nov 17, 2025 1:34pm
@Dylan Nakoff The initial inspection for this site was completed on 2/27/25. The due date for this inspection is 1/1/26. Should this be updated to the end of Feb or are we keeping their inspections in January.
Jan 13, 2026 8:52am
@Dylan Ingraham Hi Dylan, this site confirmed scheduling for next Thurs. 1/22. They provided the below arrival instructions for your visit - thanks!
POC onsite: Dana Brannon 850-951-6509
Arrival instructions: If tech needs an escort once they arrive, they can reach out to Dana Brannon at 850-951-6509 for assistance to medical.
📅
🚗 Drive Home - WO
Jan 22, 2026 2:00pm – 3:30pm
Work Order: WO-01312572
Account: Centurion of Florida
Customer Case Number:
Location: Walton CI
Address: 691 Institution Rd, De Funiak Springs, FL 32433
Manufacturer:
Model #:
Serial #:
Contact Name: Amy Scott
Contact Phone: 8507581819 or 850.951.6508
Contact Email: ascott3@teamcenturion.com
Due
📅
WO-01312572 - Inspection - De Funiak Springs - Walton CI
Jan 22, 2026 9:00am – 2:00pm
Work Order: WO-01312572
Account: Centurion of Florida
Customer Case Number:
Location: Walton CI
Address: 691 Institution Rd, De Funiak Springs, FL 32433
Manufacturer:
Model #:
Serial #:
Contact Name: Amy Scott
Contact Phone: 8507581819 or 850.951.6508
Contact Email: ascott3@teamcenturion.com
Due
📅
🚗 Travel Time - WO
Jan 22, 2026 8:00am – 9:00am
Work Order: WO-01312572
Account: Centurion of Florida
Customer Case Number:
Location: Walton CI
Address: 691 Institution Rd, De Funiak Springs, FL 32433
Manufacturer:
Model #:
Serial #:
Contact Name: Amy Scott
Contact Phone: 8507581819 or 850.951.6508
Contact Email: ascott3@teamcenturion.com
Due
Timeline
📞
Case Linked Nov 2, 1:03 AM
Case Number:00540242
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 3, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️9.0 business days
👷
▶
2
Technician Assigned Nov 14, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:11d 4h
🚨38.9 business days
📅
▶
2
Dispatch Scheduled Jan 13, 8:48 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:59d 16h
💵
2x Expenses Added Jan 13, 9:08 AM
Type:Expenses
Status:Open
Qty:1
⚠️7.0 business days
🔧
Status: Tech On Site by Dylan IngrahamJan 22, 2:28 PM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 5h
🚗
Status: Tech Off Site by Dylan IngrahamJan 22, 10:55 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:8h 27m
⏱️
7x Labor Added Jan 22, 11:07 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:2, 3, 88, 1
⏱️
▶
2
2x Labor Added Jan 23, 9:38 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:22h 44m, 0m
⏳2.3 business days
📄
▶
3
Status: Ready to Bill Jan 27, 12:54 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-252326
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Ready for Scheduling
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days
Assigned
Duration: 38.3 business days (threshold: 4.0 business hours)
Exceeded by 37.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)