1/15/2026 CRamen Chris returned call and re-scheduled for Thursday 1/22/2026 with tech arrival between 10-12. Units are running all day so tech may have to wait from rig to rig between runs.
1/13/2026 CRamen spoke with Cheryl to have Chris call me back to re-schedule as Brandon wont make it today due to a lengthy repair
12/11/2025 CRamen spoke with Chris and he scheduled for Tuesday 1/13/2026 with tech arrival around 2pm. 304-457-1818
12/10/2025 CRamen Logged email requesting Tuesday 12/16/2025 with an arrival window between 8-10am.
11/5/2025 CRamen left a message with Mike to have Chris return call to schedule lift PMs in January
🔧Work Performed
Braun - NL Millennium Series Lift
Serial #: 17053100910 - Asset ID: a0C6e00000tFT49EAG
Braun - NCL Century 2 Series Lift
Serial #: 17090800113 - Asset ID: 13344387
Braun - NCL Century 2 Series Lift
Serial #: 17102600363 - Asset ID: 13344385
Braun - NL Millennium Series Lift
Serial #: 20033100449 - Asset ID: 13344386
Braun - NL Millennium Series Lift
Serial #: 20042400468 - Asset ID: 13344392
Braun - NL Millennium Series Lift
Serial #: 20081900476 - Asset ID: 13344391
Braun - NVL Vista Series Lift
Serial #: EA00736 - Asset ID: 13344386
1/15/2026 CRamen Chris returned call and re-scheduled for Thursday 1/22/2026 with tech arrival between 10-12. Units are running all day so tech may have to wait from rig to rig between runs.
📋
Outbound to +13044571818
Completed Jan 13, 2026
1/13/2026 CRamen spoke with Cheryl to have Chris call me back to re-schedule as Brandon wont make it today due to a lengthy repair
📧
Email:RE: EMSAR Request for service at Here & There Transit (Email to schedule service)
Completed Dec 11, 2025
From: transit@bcscwv.org
To: cramen@emsar.com
We have runs during the timeframe… please give me a call at 304-457-1818… Thanks From: Charles Ramen <cramen@emsar.com> Sent: Wednesday, December 10, 2025 5:15 PMTo: Chris Broughton <transit@bcscwv.org>Subject: EMSAR Request for service at Here & There Transit (Email to schedule service) Hi Chris Broughton,I hope you’re doing well. I’m reaching out to schedule a service appointment for Pms on 8 Braun Wheelchair lifts. Here’s the locati
📋
Outbound to +13044571818
Completed Dec 11, 2025
12/11/2025 CRamen spoke with Chris and he scheduled for Tuesday 1/13/2026 with tech arrival around 2pm. 304-457-1818
📧
Email: EMSAR Request for service at Here & There Transit (Email to schedule service)
Completed Dec 10, 2025
To: transit@bcscwv.org
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Here & There Transit (Email to schedule service)
Body:
Hi Chris Broughton,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Pms on 8 Braun Wheelchair lifts.
Here’s the location information we have on file:
Location:
Here & There Transit
336 Mansfield Drive
Philippi, WV 26416
Contact:
Chris Broughton
304-457-1818
We currently have availability
📋
Outbound to +13044574545
Completed Nov 5, 2025
11/5/2025 CRamen left a message with Mike to have Chris return call to schedule lift PMs in January
📅
WO-01312577 - Preventive Maintenance - Philippi - Here & There Transit
Jan 22, 2026 10:00am – 6:00pm
Work Order: WO-01312577
Account: HERE & THERE TRANSIT
Customer Case Number:
Location: Here & There Transit
Address: 336 Mansfield Drive, Philippi, WV 26416
Manufacturer:
Model #:
Serial #:
Contact Name: Chris Broughton
Contact Phone: 304-457-1818
Contact Email: transit@bcscwv.org
Due Date: 1/30/
Timeline
📞
Case Linked Nov 2, 1:04 AM
Case Number:00540246
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 3, 12:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Nov 5, 1:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 1h
🚨24.0 business days
🗓️
▶
2
Status: Scheduled Dec 11, 10:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-13T19:00:00.000+0000
🚨22.0 business days
🔄
Status: Reschedule by Charles RamenJan 13, 12:49 PM
From:Scheduled
To:Reschedule
Duration in Previous:33d 2h
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Jan 15, 9:23 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Reschedule
To:Scheduled
Duration in Previous:1d 20h
⚠️5.0 business days
🚗
▶
2
11x Travel Added Jan 22, 8:17 PM
11x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Scheduled
To:Closed
Duration in Previous:7d 10h
⏳2.5 business days
📄
▶
4
Status: Ready to Bill Jan 26, 10:46 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-252190
Bottlenecks
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 23.7 business days (threshold: 4.0 business hours)
Exceeded by 23.2 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.2 business hours
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)