Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312584 ↗ ServiceMax

Western NY Department of Developmental Disabilities • Inspection • PC

📍 Perrysburg Community Home Lower Peck Hill — 10420 Lower Peck Hill Rd, Perrysburg NY, 14129

Nov 3, 2025 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✗ SLA Missed
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 9, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 9, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 9, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0
Nov 3 → Nov 3 Assigned ▶ Running 0 0
Nov 3 → Nov 9 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 4.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.8 days
Over SLA
Created: Nov 3, 2025 Due: Nov 8, 2025 Completed: Nov 9, 2025 (on time)
📅
4.8 days Total Age
⏱️
4.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 3, 2025
Visit 2 Nov 4, 2025
Visit 3 Nov 5, 2025
Visit 4 Nov 6, 2025
Visit 5 Nov 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540391
NB WO Needed (URGENT)
Closed
NB WO for Max Tucker for this week? He has been assisting Erwin Forster with lifting for a few sites
Priority
High
Origin
Email
Reason
New Case
Contact
10420 Lower Peck Hill House Supervisor Please call, do not email unless no answer
Owner
Sherry Reich
Created
Nov 3, 2025
Work Orders from this Case (1)
WO-01312584 (current) Invoiced
Inspection • Maximilian Tucker
Created: Nov 3, 2025 • Closed: Nov 9, 2025
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 4.8 days stuck in "Scheduled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
assisting Erwin Forster with PM lifting for a few sites
🔍 Technician Findings
none
⚠️ Problem Description
NB WO for Max Tucker for this week? He has been assisting Erwin Forster with lifting for a few sites

Timeline

📞
Case Linked Nov 3, 11:42 AM
Case Number: 00540391
Subject: NB WO Needed (URGENT)
Status: Closed
📋
▶
2 Work Order Created Nov 3, 12:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 3, 12:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
🗓️
▶
2 Status: Scheduled Nov 3, 12:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-11-03T14:00:00.000+0000
💵
3x Expenses Added Nov 3, 1:07 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Nov 4, 1:30 AM
Type: Labor
Status: Open
Qty: 6.5
⏳ 2.0 business days
⏱️
9x Labor Added Nov 5, 4:49 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 3.5, 1.5, 2
⏳ 2.9 business days
⏱️
▶
2 10x Labor Added Nov 9, 11:59 AM
10x Labor Added → Status: Completed
✔️
Status: Completed by Maximilian Tucker
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 23h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 12, 11:53 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 23h, 0m
🧾
Invoice Created Nov 13, 10:51 AM
Invoice Number: SM-246301

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540391
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inspection
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Nov 3, 9:00 AM
Created
Nov 3, 12:18 PM
Invoice #
SM-246301

Work Details (23)

Name Type Status Qty Amount Date
WL-02994015 Expenses Open 1 $0.00 Nov 3, 1:07 PM
WL-02994016 Expenses Open 1 $0.00 Nov 3, 1:07 PM
WL-02994017 Expenses Open 1 $0.00 Nov 3, 1:07 PM
WL-02995255 Labor Open 6.5 $0.00 Nov 4, 1:30 AM
WL-02997526 Labor Open 1 $0.00 Nov 5, 4:49 PM
WL-02997527 Labor Open 3.5 $0.00 Nov 5, 4:49 PM
WL-02997528 Labor Open 1 $0.00 Nov 5, 4:49 PM
WL-02997529 Labor Open 1.5 $0.00 Nov 5, 4:49 PM
WL-02997530 Labor Open 2 $0.00 Nov 5, 4:49 PM
WL-02997531 Labor Open 2 $0.00 Nov 5, 4:49 PM
WL-02997532 Expenses Open 1 $0.00 Nov 5, 4:49 PM
WL-02997533 Expenses Open 1 $0.00 Nov 5, 4:49 PM
WL-02997534 Expenses Open 1 $0.00 Nov 5, 4:49 PM
WL-03001418 Labor Open 2 $0.00 Nov 9, 11:59 AM
WL-03001419 Labor Open 3 $0.00 Nov 9, 11:59 AM
WL-03001420 Labor Open 1.5 $0.00 Nov 9, 11:59 AM
WL-03001421 Labor Open 1 $0.00 Nov 9, 11:59 AM
WL-03001422 Labor Open 2.5 $0.00 Nov 9, 11:59 AM
WL-03001423 Labor Open 3.5 $0.00 Nov 9, 11:59 AM
WL-03001424 Expenses Open 1 $0.00 Nov 9, 11:59 AM
WL-03001425 Expenses Open 1 $0.00 Nov 9, 11:59 AM
WL-03001426 Expenses Open 1 $0.00 Nov 9, 11:59 AM
WL-03001427 Expenses Open 1 $0.00 Nov 9, 11:59 AM

Details