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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312588 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Homestead Correctional Institution — 19000 SW 377th St, Florida City FL, 33034

Nov 3, 2025 → Jan 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (35 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Dec 30, 2025
37 business days (counted)
Running total: 37 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 13, 2026
9 business days (counted)
Running total: 46 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 22, 2026
6 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Nov 3, 2025 Completed: Jan 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Dec 30 Ready for Scheduling ▶ Running 37 37
Dec 30 → Jan 13 Assigned ▶ Running 9 46
Jan 13 → Jan 22 Scheduled ▶ Running 6 52
Jan 22 → Jan 22 Tech On Site ▶ Running 0 52
Dispatch 0.0d
Coordinators 54.1d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.1 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Jan 30, 2026 Completed: Jan 22, 2026 (8 days early)
📅
52.8 days Total Age
⏱️
37.8d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
52.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540244
11/3 chat'd Nakoff, initial insp done 2/18, should title be changed
Closed
Annual Equipment Electrical Safety Test And Calibration Service 61 pieces https://www.ebiotrack.com/inspection.php?iid=30980
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ruby Fernandez
Owner
Sherry Reich
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312588 (current) Invoiced
Inspection • Elkin Barahona
Created: Nov 3, 2025 • Closed: Jan 22, 2026
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 37.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 52.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
37.8d / 1.0d SLA
Assigned
9.7d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/13/26 AJinerson - Received email back from POC Ruby confirming tech visit for 1/22 with eta between 930am-1130am.

Sent confirmation of list of tools and asked for beloiw:

onsite contact:

arrival instructions:


1/13/26 AJinerson - Sent email to Ruby offering tech visit on Thursday, 1/22 with eta between 930am-1130am.

Ruby confirmed tech is cleared.

1/7/26 AJinerson - Received email back from Ruby asking what the tech's name is, and they would check to confirm if they have clearance.

I sent email back to Ruby giving the tech name: Elkin Barahona to confirm if we have clearance.

01/07/2026 LHill-sent email to Ruby-Is a background check needed? Also, I am adding @Abby Jinerson to this email thread as she is the scheduling coordinator in your area.


Scheduling ahead needed: Yes 

Certain day or time: Any Thursday during the month of January. 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: If he is bringing in any tools, we will need a list ahead of time to approve the items.   


01/07/2026 LHill-rec'd email from Ruby Fernandez-


  1. Is there a particular day or time that typically works best for your facility? Any Thursday this month will work. 
  2. Would you like the technician to call ahead before arriving? Yes, please 
  3. Is there anything additional needed for our technician to gain access to your facility? If he is bringing in any tools, we will need a list ahead of time to approve the items. 

See logged email.


12/30/2025 LHill-sent email to Ruby Fernandez at rfernandez1@teamcenturion.com to confirm contact & equipment.


12/30/2025 LHill-Called 786-349-2177 for Ruby Fernandez. Was unable to leave a voicemail message.


11/17/25 RCook- Emailed Dylan Nakoff asking if due date should be updated. Initial inspection completed on 2/18/25

🔧 Work Performed
01/22/26 EBar. I have carried out the inspection of the units registered during the last inspection. Those units that were not found were archived.
🔍 Technician Findings
01/22/26 EBar. Annual Biomedical equipment inspection. New units must be added to EBT system.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 61 pieces https://www.ebiotrack.com/inspection.php?iid=30980

Timeline

📞
Case Linked Nov 2, 1:03 AM
Case Number: 00540244
Subject: 11/3 chat'd Nakoff, initial insp done 2/18, should title be changed
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 12:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 38.0 business days
👷
▶
2 Technician Assigned Dec 30, 1:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57d 0h
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Jan 13, 2:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-22T14:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 12:09 PM
Scheduled For: 2026-01-22T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Elkin Barahona Jan 21, 9:01 PM
Scheduled For: 2026-01-22T14:30:00.000+0000
📅
▶
2 Dispatch Scheduled Jan 22, 8:32 AM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Elkin Barahona
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 18h
⏱️
2x Labor Added Jan 22, 11:28 AM
Type: Labor, Travel
Status: Open
Qty: 1.7, 65
⏱️
▶
2 Labor Added Jan 22, 2:03 PM
Labor Added → Status: Completed
✔️
Status: Completed by Elkin Barahona
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 35m, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jan 26, 10:07 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252183
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 37.8 business days (threshold: 1.0 business days)
Exceeded by 36.8 business days
Assigned
Duration: 9.7 business days (threshold: 4.0 business hours)
Exceeded by 9.2 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00540244
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Elkin Barahona
Scheduled
Jan 22, 9:00 AM
Created
Nov 3, 12:32 PM
Invoice #
SM-252183

Work Details (3)

Name Type Status Qty Amount Date
WL-03074897 Labor Open 1.7 $0.00 Jan 22, 11:28 AM
WL-03074899 Travel Open 65 - Jan 22, 11:28 AM
WL-03075172 Labor Open 5 $1,756.80 Jan 22, 2:03 PM

Details