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WO-01312591 ↗ ServiceMax

ASSOCIATES FOR WOMENS MEDICINE • Inspection • PSM

📍 ASSOCIATES FOR WOMENS MED - North Syr — 792 NORTH MAIN ST Building 2, NORTH SYRACUSE NY, 13212

Nov 3, 2025 → Dec 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (19 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 1 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Nov 4 → Dec 29, 2025
35 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 4 Ready for Scheduling ▶ Running 1 1
Nov 4 → Nov 4 Assigned ▶ Running 0 1
Nov 4 → Dec 29 Scheduled ▶ Running 35 36
Dec 29 → Dec 29 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Coordinators 37.2d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.2 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 29, 2025 (2 days early)
📅
36.8 days Total Age
⏱️
35.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
34.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540257
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service 33 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10299
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kim Vinette
Owner
Sherry Reich
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312591 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Nov 3, 2025 • Closed: Dec 29, 2025
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 35.4 days stuck in "Scheduled"
⏱️
Total Delay 34.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
35.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/4 KSmith -- Scheduled for 12/29 per Kimberly's request on WO-01312591

CONFIRMED


11/04/2025 LHill-sent email to Kim- I am adding @Kourtney Smith as she is the scheduling coordinator for your area. She will be able to tell you if that date is available.


11/04/2025 LHill-rec'd email from Kim Vinette-Hi. I saw you called. Sorry I was I with someone. Would you be able to do the inspection for our other North Syracuse office that is in the same parking lot as Bldg.2? It's the 792 ½ North Main St. address. 


I am looking at 12/29. Would that be possible to do both offices?

See logged email.


11/04/2025 LHill-sent email to Kim Vinette at kvinette@afwomensmed.com to confirm contact & equipment.


11/04/2025 LHill-LM at 315-516-3207 for Kim Vinette to confirm contact and equipment.

🔧 Work Performed
ANNUAL INSPECTION
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service 33 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10299

Timeline

📞
Case Linked Nov 2, 7:39 AM
Case Number: 00540257
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Nov 3, 12:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
4 Technician Assigned Nov 4, 3:29 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-29T13:00:00.000+0000
🚨 35.9 business days
⏱️
2 2x Labor Added Dec 29, 7:30 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 15h
🔩
Parts Added Dec 29, 8:21 AM
Type: Parts
Status: Open
Qty: 1
⏱️
2 Labor Added Dec 29, 9:02 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 33m, 0m
📄
3 Status: Ready to Bill Dec 29, 3:41 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
4.0 business days
🧾
Invoice Created Jan 2, 3:11 PM
Invoice Number: SM-250096

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Scheduled
Duration: 35.4 business days (threshold: 2.0 business days)
Exceeded by 33.4 business days

🔗 Related Artifacts

📞
Case 00540257
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Dec 29, 8:00 AM
Created
Nov 3, 12:45 PM
Invoice #
SM-250096

Work Details (4)

Name Type Status Qty Amount Date
WL-03048651 Labor Open 0.5 $0.00 Dec 29, 7:30 AM
WL-03048652 Travel Open 13 - Dec 29, 7:30 AM
WL-03048663 Parts Open 1 $324.00 Dec 29, 8:21 AM
WL-03048677 Labor Open 1.5833333333333 $990.60 Dec 29, 9:02 AM

Details