***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Brie,
Higi machine isnt turning on, they tried unplugging and plugging back in and it looked like it was turning back on but never did. LEDs are working. Customer does not have a key.
Use this password to access the kiosk: E2ZPGH@*
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
11/4/25 AJinerson - Spoke with tech SUP regarding this WO being released today, 11/4 but due 11/6 and our local EMSAR tech will be traveling through 11/6. Per tech SUP, confirming scheduling past SLA, for EMSAR tech to service on 11/7 since parts still need to ship out.
🔧Work Performed
Troubleshoot any PC issues
Called L2
🔍Technician Findings
Functioning Kiosk and online
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech will be sent Key to Kiosk.
***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Brie,
Higi machine isnt turning on, they tried unplugging and plugging back in and it looked like it was turning back on but never did. LEDs are working. Customer does not have a key.
Use this password to access the kiosk: E2ZPGH@*
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +15616151711
Completed Nov 3, 2025
Per Brie,
Higi machine isnt turning on, they tried unplugging and plugging back in and it looked like it was turning back on but never did. LEDs are working. Customer does not have a key.
Work Order: WO-01312600
Account: HIGI LLC
Customer Case Number:
Location: Publix Store 1046
Address: 127 South State Road 7, Wellington, FL 33414
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-1155
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/6/2025
📅
🚗 Travel Time - WO
Nov 7, 2025 8:00am – 9:30am
Work Order: WO-01312600
Account: HIGI LLC
Customer Case Number:
Location: Publix Store 1046
Address: 127 South State Road 7, Wellington, FL 33414
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-1155
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/6/2025