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WO-01312634 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Baker CI — 17128 US Highway 90 West, Sanderson FL, 32087

Nov 3, 2025 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (44 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Dec 30, 2025
37 business days (counted)
Running total: 37 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 19, 2026
12 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 49 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 27, 2026
6 business days (counted)
Running total: 55 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 27 → Feb 4, 2026
6 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 3, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Dec 30 Ready for Scheduling ▶ Running 37 37
Dec 30 → Jan 19 Assigned ▶ Running 12 49
Jan 19 → Jan 19 Entered ▶ Running 0 49
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 49
Jan 19 → Jan 19 Assigned ▶ Running 0 49
Jan 19 → Jan 19 Entered ▶ Running 0 49
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 49
Jan 19 → Jan 27 Assigned ▶ Running 6 55
Jan 27 → Feb 4 Scheduled ▶ Running 6 61
Dispatch 0.0d
Coordinators 63.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.1 days
Over SLA
Created: Nov 3, 2025 Due: Feb 4, 2026 Completed: Feb 4, 2026 (on time)
📅
61.6 days Total Age
⏱️
37.6d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
60.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540237
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service Equipment: 3 https://www.ebiotrack.com/inspection.php?iid=30973
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rhonda Arnold
Owner
John Rolston
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312634 (current) Invoiced
Inspection • Yves Dessin
Created: Nov 3, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 37.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 60.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
37.6d / 1.0d SLA
Assigned
18.8d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/27/26 AJinerson - Sent email back to POC Rhonda confirming tech visit for 2/4 between 930-1130am. Sent list of tools - and asking for below info for visit:

POC onsite: Rhonda Arnold

Arrival instructions:

Specific requirements:



1/27/26 AJinerson - Received email back from Rhonda confirming tech visit for Wednesday, 2/4 with eta between 930am-1130am.


1/26/26 AJinerson - Sent follow up email back to Rhonda asking if she would like to proceed with scheduling tech visit for Weds. 2/4.


1/22/26 AJinerson - Sent 2nd follow up email to Rhonda offering tech visit on Weds. 2/4 with eta between 930am-1130am needing to confirm this date/time.


1/19/26 AJinerson - Sent email back to POC Rhonda offering tech visit on Wednesday, 2/4 with eta between 930am-1130am.

1/19/26 AJinerson - Reassigning tech due to original assigned tech needing to cover GE Work in VA rest of the month. Assigning to next avail. cleared tech.


1/13/26 AJinerson - Discussed with tech sup to schedule Centurion cleared tech to cover northern FL Centurion inspections week of 1/19 - 1/23. Tech no longer available to travel per tech SUP during that week, as tech is needed for GE sites instead. We may be missing the SLA on the remainder of our northern FL Centurion Inspections due to this.


12/08/2025 LHill-sent email to Dylan to update the address.


Scheduling ahead needed: Yes.  

Certain day or time: Anyday

Confirmed contact information is correct: Yes. additional contacts are Jason Bell at jbell12@TeamCenturion.com and Amber Harvey at aharvey1@TeamCenturion.com

Anything additional needed for tech to gain access to the facility: No


12/05/2025 LHill-rec'd email from Rhonda Arnold-Our address is 17128 US Highway 90 West

Sanderson, FL 32087

 

I am adding Mr. Jason Bell and Mrs. Harvey to this email. They will be another contact.

 

You can set up the date and time and we will be happy to accommodate you.

 

We do have an AED at Baker Work Camp and at our training building.


12/05/2025 LHill-sent email to Rhonda Arnold at rharnold@teamcenturion.com trying to confirm contact & equipment.


12/05/2025 LHill-LM at 904-945-9074 for Rhonda Arnold trying to confirm contact & equipment.

🔧 Work Performed
Inspected and calibration verified 14 devices All 14 devices passed
🔍 Technician Findings
Inspected and calibration verified 14 devices All 14 devices passed
⚠️ Problem Description
Inspection: Initial Annual Inspection Service Equipment: 3 https://www.ebiotrack.com/inspection.php?iid=30973

Timeline

📞
Case Linked Nov 2, 1:02 AM
Case Number: 00540237
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Nov 3, 1:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 38.0 business days
👷
2 Technician Assigned Dec 30, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 56d 22h
🚨 13.0 business days
🆕
2 Status: Entered Jan 19, 11:20 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
🆕
2 Status: Entered Jan 19, 12:49 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h8Y00000JjEICQA3, Yves Dessin
⚠️ 6.0 business days
🗓️
2 Status: Scheduled Jan 27, 1:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-04T14:30:00.000+0000
💵
2x Expenses Added Jan 27, 5:09 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.9 business days
⏱️
2 5x Labor Added Feb 4, 1:09 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 23h, 0m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 11:03 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
1.0 business days
🧾
Invoice Created Feb 7, 12:56 PM
Invoice Number: SM-253322

Bottlenecks

Ready for Scheduling
Duration: 37.6 business days (threshold: 1.0 business days)
Exceeded by 36.6 business days
Assigned
Duration: 12.8 business days (threshold: 4.0 business hours)
Exceeded by 12.3 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00540237
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Feb 4, 9:30 AM
Created
Nov 3, 1:53 PM
Invoice #
SM-253322

Work Details (7)

Name Type Status Qty Amount Date
WL-03080522 Expenses Open 1 $0.00 Jan 27, 5:09 PM
WL-03080523 Expenses Open 1 $0.00 Jan 27, 5:09 PM
WL-03091269 Labor Open 1 $0.00 Feb 4, 1:09 PM
WL-03091270 Labor Open 2 $1,195.00 Feb 4, 1:09 PM
WL-03091271 Labor Open 3.5 $0.00 Feb 4, 1:09 PM
WL-03091272 Travel Open 20 - Feb 4, 1:09 PM
WL-03091273 Travel Open 220 - Feb 4, 1:09 PM

Details