Midmark Service Request Dispatch Authorization - WO-00122912
Closed
Zone 1
WD odd noise and low pressure
ADDITIONAL NOTES
Secondary Contact: Maghan Weninger 503-557-6245 - For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 1. Thank you!
11-5 Mburris called site spoke with Morgan at front desk and set appt
11-4 Mburris email sent to POC looking for 11-7 8am
11/3/25 SReich - Spoke to Takiana, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
Ran unit through multiple cycles. Unit functioning properly without any errors.
🔍Technician Findings
As found: Unit in exam room.
⚠️Problem Description
Zone 1
WD odd noise and low pressure
ADDITIONAL NOTES
Secondary Contact: Maghan Weninger 503-557-6245 - For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +15035576245
Completed Nov 5, 2025
11-5 Mburris called site spoke with Morgan at front desk and set appt
📧
Email: EMSAR Request for service at Banfield Pet Hospital (Email to schedule service)
Completed Nov 4, 2025
To: morgan.holliday@banfield.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Banfield Pet Hospital (Email to schedule service)
Body:
Hi Morgan Holliday,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Autoclave odd noise and low pressure.
Here’s the location information we have on file:
Location:
Banfield Pet Hospital
5656 Hood St, Ste 109
West Linn, OR 97068
Contact:
Morgan Holliday
(503) 557-6245
We c
📋
Outbound to +15035576245
Completed Nov 3, 2025
Spoke to Takiana, gave her the WO # and told her someone would be reaching out to schedule.
📅
WO-01312679 - Repair - M11 (Series) - West Linn - Banfield Pet Hospital
Nov 7, 2025 10:00am – 11:00am
Work Order: WO-01312679
Account: MIDMARK
Customer Case Number: SR 1486084 WO-00122912
Location: Banfield Pet Hospital
Address: 5656 Hood St, Ste 109, West Linn, OR 97068
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2872474
Contact Name: Morgan Holliday
Contact Phone: (503) 557-6245
Co
PDF
SRA_WO-00122912_ver1
Nov 3, 2025
PDF
SRA_WO-00122912_ver1 - WO-01312679
Nov 7, 2025
Timeline
📞
Case Linked Nov 3, 11:02 AM
Case Number:00540375
Subject:Midmark Service Request Dispatch Authorization - WO-00122912
Status:Closed
📋
Work Order Created Nov 3, 4:09 PM
Work Order:WO-01312679
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Sherry ReichNov 3, 4:14 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Nov 4, 2:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 54m
🗓️
▶
2
Status: Scheduled Nov 5, 1:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-07T15:00:00.000+0000
⏳3.0 business days
🚗
Status: Tech Off Site by Kwame CobbNov 7, 11:39 AM
From:Scheduled
To:Tech Off Site
Duration in Previous:1d 22h
⏱️
2x Labor Added Nov 7, 12:58 PM
Type:Labor, Travel
Status:Open
Qty:1, 30
⏱️
Labor Added Nov 7, 9:12 PM
Type:Labor
Status:Open
Qty:1.5
✔️
Status: Completed by Kwame CobbNov 7, 9:30 PM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:9h 51m, 0m
⏳1.3 business days
📄
▶
2
Status: Ready to Bill Nov 11, 4:13 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️9.0 business days
🧾
Invoice Created Nov 24, 2:27 PM
Invoice Number:SM-246232
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)