Midmark Service Request Dispatch Authorization - WO-00122916
Closed
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD - Base not functioning correctly
ADDITIONAL NOTES
**When tech calls in for this one make sure will get pictures of the issue. Rollers etc.**
If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
BASE FUNCTION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
11/3 KKelch called Alex to schedule for 11/5 between 3:30 and 4:30 pm. Adam confirmed.
11/03/2025 JRolston - Called site POC, Alex Wolff @ 830.258.7435. Advised him that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
🔧Work Performed
Upon arrival and discussion with the customer, a thorough investigation into the reported issues was initiated. Attempts to reproduce the reported symptoms were unsuccessful. Consequently, a full functional check of the unit was performed, which similarly yielded no fault or anomaly within the system's operation.
🔍Technician Findings
Couldn't find anything wrong with the unit.
⚠️Problem Description
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD - Base not functioning correctly
ADDITIONAL NOTES
**When tech calls in for this one make sure will get pictures of the issue. Rollers etc.**
If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
BASE FUNCTION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
11/3 KKelch called Alex to schedule for 11/5 between 3:30 and 4:30 pm. Adam confirmed.
📞
Call
Completed Nov 3, 2025
11/03/2025 JRolston - Called site POC, Alex Wolff @ 830.258.7435. Advised him that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
📅
WO-01312684 - Repair - 200 (Series) Tables and Chairs - KERRVILLE - PETERSON REGIONAL MEDICAL CENTER
Nov 5, 2025 4:30pm – 6:29pm
Work Order: WO-01312684
Account: MIDMARK
Customer Case Number: SR 1485280 WO-00122916
Location: PETERSON REGIONAL MEDICAL CENTER
Address: 551 Hill Country Dr, KERRVILLE, TX 78028-6085
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2079046
Contact Name: Alex Wolff
Contact P
PDF
SRA_WO-00122916_ver1
Nov 3, 2025
PDF
SRA_WO-00122916_ver1
Nov 5, 2025
Timeline
📞
Case Linked Nov 3, 10:53 AM
Case Number:00540370
Subject:Midmark Service Request Dispatch Authorization - WO-00122916