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← WO Overview

WO-01312880 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Amgen Inc — 1 Amgen Center Dr, Thousand Oaks CA, 91320

Nov 4, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 11, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0
Nov 4 → Nov 4 Assigned ▶ Running 0 0
Nov 4 → Nov 4 Scheduled ▶ Running 0 0
Nov 4 → Nov 4 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.4d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.4 days
Billing
9.0 days
Over SLA
Created: Nov 4, 2025 Due: Nov 11, 2025 Completed: Nov 4, 2025 (7 days early)
📅
0.8 days Total Age
⏱️
9.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540675
6008192858
Closed
15K SYS-LC-1260II Repair WO 81593208 - LEAKING
Priority
High
Origin
Web
Reason
New Case
Contact
Diana Hernandez Guerrero
Owner
Leona Coonrod
Created
Nov 4, 2025
Work Orders from this Case (1)
WO-01312880 (current) Invoiced
Repair • Jared Rappaport
Created: Nov 4, 2025 • Closed: Nov 4, 2025
Completed with significant delays
Invoiced • 120 days old
🚨
Primary Delay 9.0 days stuck in "Ready to Bill"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
🔧 Work Performed
Repaired Agilent Binary Pump.
🔍 Technician Findings
After completing pump maintenance under PM SO 6008029912, observed a leak from the Channel B pump head area and aerated solvent on the A line from the solvent selection valve. Found the leak originating from the mixing capillary fitting on Channel B. Replaced the mixing capillary, then identified a second leak at the fitting between the mixing capillary and the capillary to the pressure sensor. Replaced the capillary to the pressure sensor; no leaks observed afterward. To address the air bubbles, tightened all solvent inlet lines (A1, A2, B1, and B2) into the solvent selection valve and the A outlet line. After tightening, no further air bubbles were visible. Performed system pressure test and pump leak rate test at the pump outlet; both tests passed Agilent specifications.
⚠️ Problem Description
15K SYS-LC-1260II Repair WO 81593208 - LEAKING
📄 Description
1260 Infinity II Binary Pump
📞 Call Description
NOV 2025 LC REPAIR

Timeline

📞
▶
4 Case Linked Nov 4, 8:18 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01312880
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jared Rappaport
🗓️
▶
2 Status: Scheduled Nov 4, 10:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jared Rappaport
Scheduled For: 2025-11-04T16:00:00.000+0000
🔧
▶
2 Status: Tech On Site Nov 4, 11:16 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 17
🔩
▶
3 2x Parts Added Nov 4, 2:23 PM
2x Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.5
✔️
Status: Completed by Jared Rappaport
From: Tech On Site
To: Completed
Duration in Previous: 3h 11m
🏁
Status: Closed by Jared Rappaport Nov 4, 2:34 PM
From: Completed
To: Closed
Duration in Previous: 7m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 11, 3:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
⚠️ 9.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247473

Bottlenecks

Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00540675
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Jared Rappaport
Scheduled
Nov 4, 11:00 AM
Created
Nov 4, 8:19 AM
Invoice #
247473

Work Details (5)

Name Type Status Qty Amount Date
WL-02995492 Labor Open 0.5 $0.00 Nov 4, 11:17 AM
WL-02995493 Travel Open 17 $0.00 Nov 4, 11:17 AM
WL-02995775 Parts Open 1 $0.00 Nov 4, 2:23 PM
WL-02995776 Parts Open 1 $0.00 Nov 4, 2:23 PM
WL-02995783 Labor Open 3.5 $455.00 Nov 4, 2:24 PM

Details