02/11/2026 Jsackett - Deleted SM-246996, returned WO to Billing Correction for Update + Rebill direct to Stony Brook.
11-21 DSR added EBT link for WO and S.O #: 2860538-23936-69891-wo
11/19/2025 DNakoff - First trip is not billable
11/12/25 DPatton - Please advise if the 1st trip is billable
11-7 dt After arriving at location, I reached out to Mohammad for guidance on this unit. Not sure how to diagnose this unit. He mentioned that I need a special blood pressure simulator. This work order should have been assigned to him or someone else with hcp credentials and tools.
Mohammad being Superman said that he will come to this location today on his way home. Work order being reassigned to him.
11/7 KSmith -- Reassigned to Mohamed. A special tool is needed to complete this and Mohamed is going to complete it this afternoon
11/4 KSmith -- Scheduled for Friday with POC
11/4 KSmith -- Sent email to schedule for Friday. Shawn advised Trost could do this WO
🔧Work Performed
11/7/25 MShareed- Verified with pronk simcube all readings within range. Also had customer test on patient and reconfirmed readings with manual BP. All readings within range. Worked with site nurse Faith advised on checking BP tubing when questioning readings. Unit operating successful as intended.
🔍Technician Findings
Customer states asset#13207377 is giving high BP readings.
⚠️Problem Description
Notes: Blood pressure cuff reading too high, inaccurate readings Midmark - IQ VITALS
https://www.ebiotrack.com/workorder.php?wo=69891
From: Shauna.Bacany@stonybrookmedicine.edu
To: ksmith@emsar.com
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Stony Brook Urology, UFPC located at 4 Smith Haven Mall, Ste 110? Yes
* If not, would you have the contact information of the person I need to speak with?
* If you are the correct person: Yes
o We received a request to repair your blood pressure
To: shauna.bacany@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Stony Brook Urology, UFPC -- EMSAR Repair -- WO-01312890
Body:
Hi Shauna,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Stony Brook Urology, UFPC located at 4 Smith Haven Mall, Ste 110?
· If not, would you have the contact information of the person I need to speak with?
·
Nov 4, 2025 11:47am
@Wendy Argueta Can we get the EBT Link please?
Nov 21, 2025 1:48pm
@Derek Reynolds
Can you get an EBT link for this one? I know Wendy is OOO.
📅
WO-01312890 - Virtual Tech - Field Repair - Lake Grove - Stony Brook Urology, UFPC
Nov 7, 2025 3:00pm – 4:00pm
Work Order: WO-01312890
Account: Concordance Healthcare Solutions
Customer Case Number:
Location: Stony Brook Urology, UFPC
Address: 4 Smith Haven Mall, Suite 110, Lake Grove, NY 11755
Manufacturer:
Model #:
Serial #:
Contact Name: SHAUNA BACANY
Contact Phone: 6316383748
Contact Email: shauna.ba
Timeline
📞
Case Linked Nov 4, 8:48 AM
Case Number:00540690
Subject:<no subject>
Status:Closed
📋
▶
2
Work Order Created Nov 4, 9:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 4, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 40m
🗓️
▶
2
Status: Scheduled Nov 4, 1:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-07T14:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithNov 6, 11:59 AM