Midmark Service Request Dispatch Authorization - WO-00122970
Closed
Zone 2
WD/drain tube detached
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 736497 014-10244-03 1.00000
Ship Exchanged Open 736497 014-10313-00 1.00000
11/5 MOwens Called and spoke to Michelle Costello. I told her the parts coming from Midmark will arrive on 11/6 in the morning. She will watch for the parts and have them when the tech arrives onsite on 11/7 for service visit from 2-5pm.
Your shipment
1ZE444250375616318
Estimated delivery
Tomorrow, November 06 between 10:00 A.M. - 1:00 P.M.
11/4/25 SReich
Order No: 736497
Customer PO No: SR1486482
Customer: Midmark No Charge
Service Request NO: 1486482
Ship To Name: Surgical Specialists of Charlotte
Ship To Address: 1721 Ebenezer Rd Ste 175
Ship To City/State: Rock Hill, SC 29732-4103
Waybill (Tracking #): 1ZE444250375616318
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 04-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 014-10244-03 SERIAL #: DESCRIPTION: TUBE-M9 SIGHT/DRAIN
LINE NO: 2.1 QTY: 1 ITEM: 014-10313-00 SERIAL #: DESCRIPTION: SINGLE SPRING HOSE CLAMP
11/4/2025jsells
spoke with Michelle and I gave her the WO# and told her a coordinator will call her to schedule the onsite visit
🔧Work Performed
11/7/25-EColon- arrived on-site, checked in with front desk and received part. Customer said they had a leak from the left front side near drain tube that travel all underneath unit. Removed left side cover, found leak coming from drain tube. Removed covers, removed water reservoir and replaced drain tube. Tested drain tube for leak before reinstalling reservoir. No leak present when filling up reservoir. Reinstalled reservoir and covers. Ran an unwrapped cycle to ensure no issues occur. Cycle completed successfully. Unit fully functional, repair complete.
🔍Technician Findings
Water leak
⚠️Problem Description
Zone 2
WD/drain tube detached
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 736497 014-10244-03 1.00000
Ship Exchanged Open 736497 014-10313-00 1.00000
Called and spoke to Michelle Costello. I told her the parts coming from Midmark will arrive on 11/6 in the morning. She will watch for the parts and have them when the tech arrives onsite on 11/7 for service visit from 2-5pm.
📋
Outbound to +18033245256
Completed Nov 4, 2025
spoke with Michelle and I gave her the WO# and told her a coordinator will call her to schedule the onsite visit
📅
WO-01312911 - Repair - M9 (Series) Sterilizer - Rock Hill - Surgical Specialists of Charlotte
Nov 7, 2025 2:00pm – 5:00pm
Work Order: WO-01312911
Account: MIDMARK
Customer Case Number: SR 1486482 WO-00122970
Location: Surgical Specialists of Charlotte
Address: 1721 Ebenezer Rd, Ste 175,, Rock Hill, SC 29732-4103
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V2855194
Contact Name: Michelle Costello
Con
PDF
SRA_WO-00122970_ver1
Nov 4, 2025
PDF
SRA_WO-00122970_ver1(1)
Nov 7, 2025
Timeline
📞
Case Linked Nov 3, 3:39 PM
Case Number:00540524
Subject:Midmark Service Request Dispatch Authorization - WO-00122970
Status:Closed
📋
▶
2
Work Order Created Nov 4, 10:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Nov 4, 10:38 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Eric Colon
📅
Status: Ready for Scheduling by Sherry ReichNov 4, 5:46 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:7h 7m
👷
▶
2
Technician Assigned Nov 5, 9:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 0m
📅
▶
2
Dispatch Scheduled Nov 5, 10:03 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:16m
⏳3.0 business days
🚗
2x Travel Added Nov 7, 1:02 PM
Type:Travel
Status:Open
Qty:73, 77
⏱️
▶
2
3x Labor Added Nov 7, 3:33 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 5h, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 11, 1:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number:SM-246214
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)