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WO-01312925 ↗ ServiceMax

HCA Urgent Care • Misc. Inspection • P5

📍 Westminster COID 22247 — 6080 W. 92nd Ave, Suite 100, Westminster CO, 80031

Nov 4, 2025 → Nov 21, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 12, 2025
✗ SLA Missed (7 biz days late)
Active: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 11, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Completed
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Reschedule
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
5d
▶ Clock Running
Status: Incomplete
Nov 11 → Nov 18, 2025
5 business days (counted)
Running total: 9 of 5 biz days used
▶ Clock Running
Status: Reschedule
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 9 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 9 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 21, 2025
3 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 22, 2025
0 business days (counted)
Running total: 12 of 5 biz days used
Created: Nov 4, 2025 Completed: Nov 22, 2025
Business Days Used 12 / 5
0 5d budget +7d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0 / 5
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0 / 5
Nov 4 → Nov 11 Assigned ▶ Running 4 4 / 5
Nov 11 → Nov 11 Completed ▶ Running 0 4 / 5
Nov 11 → Nov 11 Reschedule ▶ Running 0 4 / 5
Nov 11 → Nov 11 Entered ▶ Running 0 4 / 5
Nov 11 → Nov 18 Incomplete ▶ Running 5 9 / 5
Nov 18 → Nov 18 Reschedule ▶ Running 0 9 / 5
Nov 18 → Nov 18 Assigned ▶ Running 0 9 / 5
Nov 18 → Nov 21 Scheduled ▶ Running 3 12 / 5
Nov 21 → Nov 22 Tech On Site ▶ Running 0 12 / 5
Dispatch 0.0d
Coordinators 10.0d
Field Work 0.3d
Incomplete 4.4d (excluded)
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.0 days
Over SLA
Field Work
0.3 days
Incomplete (excluded from total)
4.4 days
Billing
1.0 days
Created: Nov 4, 2025 Due: Nov 21, 2025 Completed: Nov 22, 2025 (on time)
📅
13.0 days Total Age
⏱️
4.4d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Nov 11, 2025
Visit 2 Nov 21, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540531
Schedule Maintenance Service - Parker Hilltop 24947
Closed
Inspection: New Miscellaneous Equipment Inspection We have a new EKG machine that will need to be inspected https://www.ebiotrack.com/inspection.php?iid=31014
Priority
High
Origin
Email
Reason
New Case
Contact
Michaela Hartley
Owner
Leona Coonrod
Created
Nov 3, 2025
Work Orders from this Case (1)
WO-01312925 (current) Invoiced
Misc. Inspection • Andrew Przybyla
Created: Nov 4, 2025 • Closed: Nov 21, 2025
Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 4.4 days stuck in "Assigned"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
4.4d / 0.5d SLA
Incomplete
4.4d
Reschedule
1.0d / 2.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/25 lcoonrod

Makala called in to advise the EKG they need tagged has been moved to Westminster COID 22247. She wants us to send the tech there.  Sent teams message to Dylan. He will update EBT to correct location. I updated SM and sent chatter to the coord to confirm if tech can keep the appt or if it needs rescheduled.

11/10 KKelch called Michaela to schedule for 11/11 between 12 and 2 pm. Left VM.

11/6 KKelch called Michaela to schedule for 11/11 between 12 and 2 pm. Unable to leave VM, sent email. 

11/4/25 CDempsey- wo just created this morning. Will get scheduled. Suggest M Morris if available.

🔧 Work Performed
Tech arrived on site and inspected and tested the new EKG unit.
🔍 Technician Findings
Site advised EKG is on another site, Westminster. Manager will create a ticket when equipment is back on site.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection We have a new EKG machine that will need to be inspected https://www.ebiotrack.com/inspection.php?iid=31014

Timeline

📞
Case Linked Nov 3, 3:58 PM
Case Number: 00540531
Subject: Schedule Maintenance Service - Parker Hilltop 24947
Status: Closed
📋
▶
2 Work Order Created Nov 4, 10:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 4, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 6m
⏳ 5.0 business days
⏱️
▶
2 3x Labor Added Nov 11, 1:31 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Morris
From: Assigned, Completed, Reschedule, Entered
To: Completed, Reschedule, Entered, Incomplete
Duration in Previous: 6d 21h, 0m
⏳ 4.0 business days
🔄
Status: Reschedule by Keith Weiss Nov 17, 9:49 PM
From: Incomplete
To: Reschedule
Duration in Previous: 6d 8h
👷
▶
3 Technician Assigned Nov 18, 9:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 11h 31m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-21T21:00:00.000+0000
⏳ 4.0 business days
🚗
Travel Added Nov 21, 12:51 PM
Type: Travel
Status: Open
Qty: 31
🔧
Status: Tech On Site by Craig Dempsey Nov 21, 4:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 7h
⏱️
▶
2 2x Labor Added Nov 21, 8:14 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Andrew Przybyla
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 49m, 0m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Nov 25, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
📨
▶
2 Status: Invoice Pending Nov 25, 6:24 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247594

Bottlenecks

Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540531
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Nov 21, 4:00 PM
Created
Nov 4, 10:57 AM
Invoice #
247594

Work Details (6)

Name Type Status Qty Amount Date
WL-03003334 Labor Open 1.25 $0.00 Nov 11, 1:31 PM
WL-03003335 Labor Open 0.5 $0.00 Nov 11, 1:31 PM
WL-03003336 Travel Open 62 - Nov 11, 1:31 PM
WL-03016364 Travel Open 31 - Nov 21, 12:51 PM
WL-03017213 Labor Open 1 $149.00 Nov 21, 8:14 PM
WL-03017214 Labor Open 1 $298.00 Nov 21, 8:14 PM

Details