Agilent advised to close this SO due to another SO (IHRO) will be created for the bench exchange work after the customer fill out the bench exchange forms and returns them to Agilent.
7 NOV 2025 Larry Alberty
Travel on WO-001298228
Leaving WO open until more back ordered parts arrive.
4 NOV 2025 Larry Aberty
Rescheduling due to back ordered parts.
Please assign to Larry Alberty ARP to site is 13 miles. Zone 1
🔧Work Performed
Pump: Replaced inlet and outlet valves and problem cleared.
Detector: Was informed there is no longer the repair part "optical unit" for detector module. Requested bench exchange unit and waiting for part to arrive.
⚠️Problem Description
38R
SYS-LC-1260
Repair
Intensity test fail with new lamps
📄Description
1200 Series Diode Array Detector
📞Call Description
NOV 2025 LC REPAIR
📞
Call
Completed Nov 10, 2025
10 Nov 2025 Larry Alberty
Agilent advised to close this SO due to another SO (IHRO) will be created for the bench exchange work after the customer fill out the bench exchange forms and returns them to Agilent.
📞
Call
Completed Nov 7, 2025
7 NOV 2025 Larry Alberty
Travel on WO-001298228
Leaving WO open until more back ordered parts arrive.
📞
Call
Completed Nov 7, 2025
7 NOV 2025 Larry Alberty
Leaving WO open until more back ordered parts arrive.
📞
Call
Completed Nov 4, 2025
4 NOV 2025 Larry Aberty
Rescheduling due to back ordered parts.
Nov 4, 2025 11:29am
@Larry Alberty Just added Sir
Timeline
📞
Case Linked Nov 3, 4:54 PM
Case Number:00540566
Subject:6008192432
Status:Closed
📋
▶
3
Work Order Created Nov 4, 11:23 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Larry Alberty
👷
Technician Assigned by Michael BurrisNov 4, 11:29 AM
Technician:a0hF0000001pE6KIAU, Larry Alberty
🔄
Status: Reschedule by Larry AlbertyNov 4, 4:00 PM
From:Assigned
To:Reschedule
Duration in Previous:4h 36m
🗓️
▶
2
Status: Scheduled Nov 4, 4:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For:2025-11-14T13:00:00.000+0000
⏳4.0 business days
🔩
4x Parts Added Nov 7, 2:22 PM
Type:Parts
Status:Open
Qty:2, 1
⏱️
▶
2
Labor Added Nov 7, 5:52 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Larry Alberty
From:Scheduled
To:Tech On Site
Duration in Previous:3d 1h
🔄
Status: Reschedule by Larry AlbertyNov 7, 6:12 PM
From:Tech On Site
To:Reschedule
Duration in Previous:20m
⏳1.7 business days
✔️
Status: Completed by Larry AlbertyNov 10, 10:49 AM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:2d 16h, 0m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawNov 11, 3:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 4h
⚠️9.0 business days
📨
▶
2
Status: Invoice Pending Nov 24, 6:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⚠️8.7 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number:247473
Bottlenecks
Assigned
Duration: 4.6 business hours (threshold: 4.0 business hours)
Exceeded by 0.6 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)