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WO-01312943 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Morehead City EMS — 4034 Arendell St, Morehead City NC, 28557

Nov 4, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 18, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
0d
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Scheduled ▶ Running 0 0
Dispatch 0.3d
Coordinators 0.5d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.3 days
Coordinators
0.5 days
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Nov 4, 2025 Due: Nov 18, 2025 Completed: Nov 4, 2025 (14 days early)
📅
0.8 days Total Age
⏱️
2.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540790
URGENT Philips WO Request
Closed
ANNUAL INSPECTION
Priority
High
Origin
Email
Reason
New Case
Contact
Eugene Smith
Owner
Shelby Robinson
Created
Nov 4, 2025
Work Orders from this Case (1)
WO-01312943 (current) Invoiced
Preventive Maintenance • Patricia Gordon
Created: Nov 4, 2025 • Closed: Nov 4, 2025
Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 2.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/04/2025 EMartin dispatching to FSE onsite per request
🔧 Work Performed
while onsite, performed Tempus PM per instruction successfully. Device returned to service.
🔍 Technician Findings
Tempus PM
⚠️ Problem Description
ANNUAL INSPECTION
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Nov 4, 11:32 AM
Case Number: 00540790
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 4, 11:38 AM
Work Order: WO-01312943
Type: Preventive Maintenance
Priority: PC
🗓️
▶
3 Status: Scheduled Nov 4, 1:40 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-04T17:00:00.000+0000, 2025-11-04T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Nov 4, 5:31 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 3h 51m
🏁
Status: Closed by Patricia Gordon Nov 4, 5:46 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏱️
▶
2 Labor Added Nov 5, 9:51 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 9m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Nov 7, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:31 PM
Invoice Number: SM-245976

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00540790
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Nov 4, 8:00 AM
Created
Nov 4, 11:38 AM
Invoice #
SM-245976

Work Details (3)

Name Type Status Qty Amount Date
WL-02996161 Labor Open 1.25 $118.75 Nov 4, 5:31 PM
WL-02996162 Labor Open 0.25 $155.00 Nov 4, 5:31 PM
WL-02996811 Labor Open 0.016666666666667 $38.00 Nov 5, 9:51 AM

Details