Use this password to access the kiosk: YT#M7@AM
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
11/7/25 TBollman Form would not load onsite, downloaded and attached hardcopy FSR
🔧Work Performed
rebooted pc, tested full operation and online. contacted L2 to confirm connection and verify the part was not needed
🔍Technician Findings
bottom screen black
⚠️Problem Description
Tech will be sent a Pc for replacement.
Use this password to access the kiosk: YT#M7@AM
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a 4G Installed and Storm Key pad
📋
Inbound from +16238259705
Completed Nov 4, 2025
received a new higi machine. It is not working. right after they received it, both screens were black. They rebooted and it worked for a little while. This time top screen is black, TS has a no sync error. They have rebooted, no change.