Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 Conviva Normandy #3695 — 7200 Normandy Blvd, Jacksonville FL, 32205
Nov 4, 2025 → Jan 21, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 4 → Nov 4 | Created | ▶ Running | 0 | 0 |
| Nov 4 → Dec 22 | Ready for Scheduling | ▶ Running | 31 | 31 |
| Dec 22 → Jan 6 | Assigned | ▶ Running | 9 | 40 |
| Jan 6 → Jan 19 | Scheduled | ▶ Running | 8 | 48 |
| Jan 19 → Jan 19 | Tech On Site | ▶ Running | 0 | 48 |
| Jan 19 → Jan 20 | Reschedule | ▶ Running | 1 | 49 |
| Jan 20 → Jan 21 | Scheduled | ▶ Running | 1 | 50 |
| Jan 21 → Jan 21 | Tech On Site | ▶ Running | 0 | 50 |
1/20/26 AJinerson - Received email back from Lorenzo Guyton - lguyton@convivasolutions.com
Confirming tech visit tomorrow, 1/21 with arrival between 9am-11am.
Updated POC: (added email)
Lorenzo Guyton
lguyton@convivasolutions.com
1/20/26 AJinerson - Discussed w/ tech sup on scheduling call, since tech is already in area and has a hotel in area, have him swing by this site tomorrow, 1/21 to see if ok to service since site was closed on 1/19 and non-responsive now.
1/20/26 AJinerson - No email for Lorenza, but email for Eric Brsicoe - Sent email to Eric to see if able to assist us with rescheduling service date, offering tomorrow, 1/21 with eta between 8am-10am.
1/20/26 AJinerson - Called site's direct number - (904) 906-4405 to see if someone on site could confirm rescheduling. Was on hold for over 5 mins w/ no answer.
1/20/26 AJinerson - Called Lorenza needing to follow up and see if they can confirm scheduling for 1/21 since the site was closed for our visit on 1/19.
1/19/26 AJinerson - Placing WO into reschedule status due to tech went onsite as scheduled today, 1/19 but office was closed and POC did not answer our calls/call us back.
1/19/26 AJinerson - Called Lorenza to let her know tech is onsite for scheduled service today, 1/19, but doors are closed/office is closed. Left VM regarding this.
1/6/26 AJinerson - Called Lorenza and confirmed scheduling tech visit for Monday, 1/19 with eta between 10am-12pm.
POC onsite: Lorenza Biten 904-524-6474
Arrival Instructions: Check in at front desk, sign visitor's log, and ask for Lorenza.
12/22/2025 LHill-LM at 904-524-6474 for Lorenza Biten to confirm contact & equipment.
12/22/2025 LHill-rec'd call from Joanne Hersey at 904-674-9444. She has not worked at that locatoin in over 2 years. She advised I would need to call Lorenza Biten at 904-524-6474.
12/22/2025 LHill-LM at 904-674-9444 for Joanne Hersey to confirm contact & equipment.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03070468 | Labor | Open | 3.5 | $0.00 | Jan 19, 1:35 PM |
| WL-03070469 | Travel | Open | 164 | $0.00 | Jan 19, 1:35 PM |
| WL-03073224 | Labor | Open | 0.5 | $0.00 | Jan 21, 11:51 AM |
| WL-03073225 | Labor | Open | 3.5 | $1,717.00 | Jan 21, 11:51 AM |
| WL-03073226 | Labor | Open | 2.75 | $0.00 | Jan 21, 11:51 AM |
| WL-03073227 | Travel | Open | 12 | $0.00 | Jan 21, 11:51 AM |
| WL-03073228 | Travel | Open | 164 | $0.00 | Jan 21, 11:51 AM |