Midmark Service Request Dispatch Authorization - WO-00123468
Closed
Zone 1
NWD No base function
Call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you
11/10 KSmith -- Scheduled for Thursday with Lisandra. 9-11am.
11/10 KSmith -- Sent email to schedule for Thursday
11/10/25 RCook- Updated due date based on parts. Removed delay code
11/7/25 SReich
Order No: 737204
Customer PO No: SR1482534
Customer: Freehold Family Health Center
Service Request NO: 1482534
Ship To Name: Freehold Family Health Center
Ship To Address: 597 Park Ave Ste B
Ship To City/State: Freehold, NJ 07728-2590
Waybill (Tracking #): 1ZE444250375673239
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 07-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10050-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y
11/4 KSmith -- Scheduled for 11/6 with Lisandra
11/4 KSmith -- Sent email to schedule for Thursday
11/4/2025jsells
left a voicemail with the WO# and I told them a coordinator will call to schedule the visit
🔧Work Performed
Tech arrived on site and waited for access. Upon inspection, the unit was found to be working properly. A nurse informed the tech that another person had previously repaired the unit, but Lisa was not notified of the completed repair. Tech verified all functions and confirmed the unit is operating properly. Tech also noticed the rewired on the control and recommended having a backup foot control. The customer approved the purchase of the backup part
11/13 tech replaced the foot pedal and left the old one with the customer. checked all functions and it working properly
🔍Technician Findings
Tech arrived on site and waited for access. Upon inspection, the unit was found to be working properly. A nurse informed the tech that another person had previously repaired the unit, but Lisa was not notified of the completed repair. Tech verified all functions and confirmed the unit is operating properly. Tech also noticed the rewired on the control and recommended having a backup foot control. The customer approved the purchase of the backup part
⚠️Problem Description
Zone 1
NWD No base function
Call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you
Email:Re: Freehold Family Health Center -- Midmark Repair -- WO-01312984
Completed Nov 10, 2025
From: Lisandra.Solis@vnachc.org
To: ksmith@emsar.com
Sounds great, thank you!
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, November 10, 2025 12:58 PM
To: Solis, Lisandra <Lisandra.Solis@vnachc.org>
Subject: RE: Freehold Family Health Center -- Midmark Repair -- WO-01312984
CAUTION: This email originated from outside of the VNAHG organization. Do not click links or open attachments unless you recognize the sender and know the content is sa
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Email:Re: Freehold Family Health Center -- Midmark Repair -- WO-01312984
Completed Nov 10, 2025
From: Lisandra.Solis@vnachc.org
To: ksmith@emsar.com
Hello Kourtney,
That would be perfect..
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, November 10, 2025 12:36 PM
To: Solis, Lisandra <Lisandra.Solis@vnachc.org>
Subject: Freehold Family Health Center -- Midmark Repair -- WO-01312984
You don't often get email from ksmith@emsar.com. Learn why this is important <https://protect.checkpoint.com/v2/r01/___https://aka.ms/LearnAboutSenderIdentif
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Email: Freehold Family Health Center -- Midmark Repair -- WO-01312984
Completed Nov 10, 2025
To: lisandra.solis@vnachc.org
CC:
BCC:
Attachment: --none--
Subject: Freehold Family Health Center -- Midmark Repair -- WO-01312984
Body:
Hi Lisandra,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive tomorrow.
Would Thursday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The dis
📧
Email:RE: Freehold Family Health Center -- Midmark Repair -- WO-01312984
Completed Nov 4, 2025
From: Lisandra.Solis@vnachc.org
To: ksmith@emsar.com
This is the first time you received an email from this sender (Lisandra.Solis@vnachc.org). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hello,
Thursday is perfect
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, November 4, 2025 3:46 PM
To: S
📧
Email: Freehold Family Health Center -- Midmark Repair -- WO-01312984
Completed Nov 4, 2025
To: lisandra.solis@vnachc.org
CC:
BCC:
Attachment: --none--
Subject: Freehold Family Health Center -- Midmark Repair -- WO-01312984
Body:
Hi Lisandra,
We received the request for service from Midmark on your unit that has no base function.
Would Thursday morning work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disc
📋
Outbound to +17329622567
Completed Nov 4, 2025
left a voicemail with the WO# and I told them a coordinator will call to schedule the visit
📅
WO-01312984 - Repair - 200 (Series) Tables and Chairs - Freehold - Freehold Family Health Center
Nov 13, 2025 9:00am – 10:00am
Work Order: WO-01312984
Account: MIDMARK
Customer Case Number: SR 1482534 WO-00123468
Location: Freehold Family Health Center
Address: 597 Park Ave, Ste B,, Freehold, NJ 07728-2590
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2077611
Contact Name: Lisandra Solis
Contact P
PDF
SRA_WO-00123468_ver1 (1)
Nov 4, 2025
PDF
SRA_WO-00123468_ver1 (1)
Nov 6, 2025
PDF
SRA_WO-00123468_ver1 (1) (1)
Nov 13, 2025
Timeline
📞
Case Linked Nov 4, 8:44 AM
Case Number:00540684
Subject:Midmark Service Request Dispatch Authorization - WO-00123468