American Medical Response – Western Ma (needs quote)
Closed
Q-00030926
Repair and PM
Track is off the chair – has not had preventative maintenance in YEARS
The technician will need to PM the unit and determine if parts are needed for repairs. If the parts are not needed, they will not be replaced.
1 set track belts, 2831644
12/30 SRogers: Missing part added and moved back to closed. Thank you.
12/22 KSmith -- Scheduled for 12/26 with Melissa. 9-11am on WO-01312999.
12/22 KSmith -- VM could not be left. Sent email to schedule for Friday
12/19/25 RBerry- Emailed Melissa Cox advising we are waiting on ETA,. Once ETA is available we will reach out to schedule.
12/19/25 RBerry- Called Melissa Cox to advise that we now have parts but are waiting on ETA. We will call to schedule once ETA is available. No answer. Could not leave message.
11/4 KSmith -- Goes to Luis
🔧Work Performed
**Adjusted the tension in the PL belt assembly
**Function & cycle tested to confirm no other issues.
🔍Technician Findings
Unit in Service
**Was told by POC that stryker tech was there previously to service their stryker stuff and he placed blet back on the trax
**PL belt very loose and would still fall off
Email:RE: EXT: American Medical Response Western MA -- EMS Repair/PM -- WO-01312999
Completed Dec 22, 2025
From: Melissa.Cox@gmr.net
To: ksmith@emsar.com
Sounds like a plan.
Thank you,
Melissa
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 22, 2025 10:34 AM
To: Cox, Melissa <Melissa.Cox@gmr.net>
Subject: RE: EXT: American Medical Response – Western MA -- EMS Repair/PM -- WO-01312999
ATTENTION: External Email – Use Caution – Contact Phishing@gmr.net <mailto:Phishing@gmr.net> if suspicious.
________________________________
Great thank
📧
Email:RE: EXT: American Medical Response Western MA -- EMS Repair/PM -- WO-01312999
Completed Dec 22, 2025
From: Melissa.Cox@gmr.net
To: ksmith@emsar.com
Sure, that works fine. I am in the office 7-3.
Thank you,
Melissa
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 22, 2025 10:25 AM
To: Cox, Melissa <Melissa.Cox@gmr.net>
Subject: EXT: American Medical Response – Western MA -- EMS Repair/PM -- WO-01312999
ATTENTION: External Email – Use Caution – Contact Phishing@gmr.net <mailto:Phishing@gmr.net> if suspicious.
________________________
📧
Email: American Medical Response – Western MA -- EMS Repair/PM -- WO-01312999
Completed Dec 22, 2025
To: melissa.cox@gmr.net
CC:
BCC:
Attachment: --none--
Subject: American Medical Response – Western MA -- EMS Repair/PM -- WO-01312999
Body:
Good Morning Melissa,
The parts for the repair of your EMS unit have shipped and are scheduled to arrive tomorrow.
Would Friday, December 26th work for the technician to come onsite and complete the repair/PM?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMS
📋
Outbound to +14139927861
Completed Dec 22, 2025
VM could not be left. Sent email to schedule for Friday
📋
Outbound to +14139927861
Completed Dec 22, 2025
📧
Email: EMSAR Request for service at American Medical Response – Western MA
Completed Dec 19, 2025
To:
CC:
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at American Medical Response – Western MA
Body:
Hi Melissa Cox,
I hope you're doing well. I wanted to provide you with an update regarding your service request for your stairchair. We are currently waiting to receive tracking information for the parts needed to complete the repair.
Once the tracking details are confirmed and the parts are on their way, I will reach out to schedule your service appoin
📋
Outbound to +14139927861
Completed Dec 19, 2025
12/19/25 RBerry- Called Melissa Cox to advise that we now have parts but are waiting on ETA. We will call to schedule once ETA is available. No answer. Could not leave message.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: melissa.cox@gmr.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312999Location: American Medical Response – Western MAAddress: 595 Cottage St Springfield, MA 01104Device: Model 59-T PowerTraxx 17N-367707Problem Description: Q-00030926 https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: melissa.cox@gmr.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312999Location: American Medical Response – Western MAAddress: 595 Cottage St Springfield, MA 01104Device: Model 59-T PowerTraxx 17N-367707Problem Description: Q-00030926 https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: melissa.cox@gmr.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312999Location: American Medical Response – Western MAAddress: 595 Cottage St Springfield, MA 01104Device: Model 59-T PowerTraxx 17N-367707Problem Description: Q-00030926 https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: melissa.cox@gmr.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312999Location: American Medical Response – Western MAAddress: 595 Cottage St Springfield, MA 01104Device: Model 59-T PowerTraxx 17N-367707Problem Description: Q-00030926 https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: melissa.cox@gmr.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312999Location: American Medical Response – Western MAAddress: 595 Cottage St Springfield, MA 01104Device: Model 59-T PowerTraxx 17N-367707Problem Description: Q-00030926 https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: melissa.cox@gmr.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312999Location: American Medical Response – Western MAAddress: 595 Cottage St Springfield, MA 01104Device: Model 59-T PowerTraxx 17N-367707Problem Description: Q-00030926 https://www.eb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: melissa.cox@gmr.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312999Location: American Medical Response – Western MAAddress: 595 Cottage St Springfield, MA 01104Device: Model 59-T PowerTraxx 17N-367707Problem Description: Q-00030926 https://www.eb
Dec 29, 2025 4:56pm
hi @Luis Torres I see your internal note (stryker tech replaced the track belt) It looks like we shipped the part to the site.. please confirm part was supplied by EMSAR and add part# if needed.. thank you! @Shawn Rogers
📅
WO-01312999 - Repair - Model 59-T PowerTraxx - Springfield - American Medical Response – Western MA
Dec 26, 2025 9:00am – 11:00am
Work Order: WO-01312999
Account: American Medical Response – Western MA
Customer Case Number:
Location: American Medical Response – Western MA
Address: 595 Cottage St, Springfield, MA 01104
Manufacturer: Ferno
Model #: Model 59-T PowerTraxx
Serial #: 17N-367707
Contact Name: Melissa Cox
Contact
Case #00540394 – American Medical Response – Western Ma (needs quote)
Status: Closed | Priority: Standard
Q-00030926
Repair and PM
Track is off the chair – has not had preventative maintenance in YEARS
The technician will need to PM the unit and determine if parts are needed for repairs. If the parts are not needed, they will not be replaced.
1 set track belts, 2831644
💬Case Comment
Internal Nov 3, 2025 4:49pm
Chattered EMS to add to ebt side.
Timeline
📞
Case Linked Nov 3, 11:47 AM
Case Number:00540394
Subject:American Medical Response – Western Ma (needs quote)
Status:Closed
⏳2.0 business days
📋
▶
4
Work Order Created Nov 4, 2:08 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00084723
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
🚨31.0 business days
📅
Status: Ready for Scheduling by Amy GreeneDec 19, 1:08 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:44d 22h
👷
▶
2
Technician Assigned Dec 19, 2:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 8m
💵
Expenses Added Dec 19, 2:43 PM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 22, 10:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-26T14:00:00.000+0000
⏳4.0 business days
⏱️
▶
2
3x Labor Added Dec 26, 5:25 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:4d 6h, 0m
⏳1.8 business days
✏️
Status: WO Correction Needed by Diane PattonDec 29, 4:54 PM
From:Closed
To:WO Correction Needed
Duration in Previous:2d 23h
🔩
▶
2
Parts Added Dec 30, 8:09 AM
Parts Added → Status: Closed
🏁
Status: Closed by Shawn Rogers
From:WO Correction Needed
To:Closed
Duration in Previous:15h 16m
📄
▶
2
Status: Ready to Bill Dec 30, 9:34 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
⏳2.0 business days
🧾
Invoice Created Dec 31, 5:55 PM
Invoice Number:SM-250102
Bottlenecks
Awaiting Parts
Duration: 30.6 business days (threshold: 3.0 business days)
Exceeded by 27.6 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)