Use this password to access the kiosk: ZXCLGN4!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
I reset the PC and the top monitor was scrolling ads and bottom monitor was on the home screen ready for use. I logged into the Kiosk using the Higi app and checked my BP, stop button and my weight. All were working. I spoke to the Pharmacist and he said the Kiosk would keep going out and they would have to reset it all the time. I changed out the PC and re ran all test. I contacted Tech support to see if I needed to change anything else out and Phil told me no I was good to go.
🔍Technician Findings
I arrived on site to replace the touchscreen, BP, and the PC. both monitors were black.
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement.
Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
Special Instructions: Heartbeat Missing “Blood Pressure“ Kiosk fell offline
Use this password to access the kiosk: ZXCLGN4!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Outbound to +16155917208
Completed Nov 4, 2025
David advised that the TS is black. he has rebooted and it is still black. he said they are continually having issues with the Higi. Sometimes it will give a no sync, they reboot and it works for a while then does it again. Sometimes the TS will just be black. They reboot and it comes back on for a while. This time it stayed black no error message
📅
WO-01313008 - Repair - KMY8202F - Franklin - Publix 176
Nov 7, 2025 12:15pm – 1:15pm
Work Order: WO-01313008
Account: HIGI LLC
Customer Case Number: SD-328718
Location: Publix 176
Address: 1021 Riverside Drive, Franklin, TN 37064
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-346
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/10/2025
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