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WO-01313031 ↗ ServiceMax

NORTHEAST LOUISIANA AMBULANCE SERVICES • Evaluation • P7

📍 Northeast Louisiana Ambulance Services- Taylor Street — 233 Taylor Ave, Winnsboro LA, 71295

Nov 4, 2025 → Nov 6, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 14, 2025
✓ SLA Met (4 biz days early)
Active: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 5, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 2 of 7 biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 3 of 7 biz days used
Created: Nov 4, 2025 Completed: Nov 7, 2025
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0 / 7
Nov 4 → Nov 5 Ready for Scheduling ▶ Running 1 1 / 7
Nov 5 → Nov 6 Assigned ▶ Running 1 2 / 7
Nov 6 → Nov 7 Tech On Site ▶ Running 1 3 / 7
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Nov 4, 2025 Due: Nov 13, 2025 Completed: Nov 7, 2025 (6 days early)
📅
2.9 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540812
Evaluation needed * No quote needed until parts are determined
Closed
Stryker 6500 SN TBD Units needs to be evaluated to determine what parts are needed to complete repairs.
Priority
High
Origin
Phone
Reason
New Case
Contact
Danny Posey
Owner
Jessica Sells
Created
Nov 4, 2025
Work Orders from this Case (1)
WO-01313031 (current) Invoiced
Evaluation • Darrell Hendrix
Created: Nov 4, 2025 • Closed: Nov 6, 2025
Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I arrived on location and found said unit. I found that cot was struggling going up I found parts that was broken or worn. I then used part # 6500-101-327 X16 half shell part # 6500-001-017 X1 sliders magnet 6500-001-123 X1Halls effect slider 6500-001-124 X2 sensor housing. Found part # 0038-574-000 X2 crest to crest springs broken . I then tighten and adjusted all necessary hardware. I then lubricated the unit to manufactures specification. I then cleaned and disinfected the unit and returned to service.
🔍 Technician Findings
Customer stated that the cot is struggling when going up
⚠️ Problem Description
Stryker 6500 SN TBD Units needs to be evaluated to determine what parts are needed to complete repairs.
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Nov 4, 12:08 PM
Case Number: 00540812
Subject: Evaluation needed * No quote needed until parts are determined
Status: Closed
📋
▶
2 Work Order Created Nov 4, 3:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 5, 10:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 16m
⏳ 2.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Nov 6, 3:19 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 4h
🔩
12x Parts Added Nov 6, 5:32 PM
Type: Parts, Labor, Travel, Expenses
Status: Open
Qty: 16, 2, 5, 0.25, 1.25, 8, 296, 545
✔️
▶
2 Status: Completed Nov 6, 10:24 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Nov 7, 5:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Nov 10, 4:33 PM
Invoice Number: SM-246076

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00540812
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Darrell Hendrix
Scheduled
N/A
Created
Nov 4, 3:21 PM
Invoice #
SM-246076

Work Details (12)

Name Type Status Qty Amount Date
WL-02998930 Parts Open 16 $281.12 Nov 6, 5:32 PM
WL-02998931 Parts Open 1 $23.94 Nov 6, 5:32 PM
WL-02998932 Parts Open 1 $8.02 Nov 6, 5:32 PM
WL-02998933 Parts Open 2 $98.40 Nov 6, 5:32 PM
WL-02998934 Parts Open 2 $12.02 Nov 6, 5:32 PM
WL-02998935 Labor Open 5 $0.00 Nov 6, 5:32 PM
WL-02998936 Labor Open 0.25 $0.00 Nov 6, 5:32 PM
WL-02998937 Labor Open 1.25 $0.00 Nov 6, 5:32 PM
WL-02998938 Labor Open 8 $0.00 Nov 6, 5:32 PM
WL-02998939 Travel Open 296 $0.00 Nov 6, 5:32 PM
WL-02998940 Travel Open 545 $0.00 Nov 6, 5:32 PM
WL-02998941 Expenses Open 1 $0.00 Nov 6, 5:32 PM

Details