Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313095 ↗ ServiceMax

MAIMONIDES MEDICAL CENTER - AMBULANCE • Evaluation • P7

📍 MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. — 1036 38th Street, Brooklyn NY, 11219

Nov 5, 2025 → Nov 6, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 17, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
Created: Nov 5, 2025 Completed: Nov 7, 2025
Business Days Used 2 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0 / 7
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0 / 7
Nov 5 → Nov 5 Assigned ▶ Running 0 0 / 7
Nov 5 → Nov 7 Scheduled ▶ Running 2 2 / 7
Dispatch 0.0d
Coordinators 2.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Created: Nov 5, 2025 Due: Nov 14, 2025 Completed: Nov 7, 2025 (7 days early)
📅
2.4 days Total Age
⏱️
2.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00539609
account on hold sent chatter to AM 10/31FW: Broken Stretchers
Closed
1 non-billable evaluation WO to return to Maimonides Medical Center – Ambulance (1036 38th Street Brooklyn, NY 11219) to address Model: **Ferno iNX, SN: 19S-017743** Customer says "it still has a laser light on like it feels its in the ambulance." Previous repair on this unit completed in July 2025 on WO-01293329. - ​Shawn Rogers & NatoshaB (added details per f/u call with customer). Case released from Finance hold 11/4/25 to proceed w/WO creation.
Priority
Critical
Origin
Email
Reason
New Case
Contact
ISRAEL ROSENBERG
Owner
Kimberly Hardison
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01313095 (current) Invoiced
Evaluation • David Trost
Created: Nov 5, 2025 • Closed: Nov 6, 2025
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 2.4 days stuck in "Scheduled"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Non-billable per note below

11/5 KSmith -- Scheduled for tomorrow with Izzy on WO-01311755

11/5 KSmith -- Sent email to Israel to schedule for tomorrow on WO-01311755

🔧 Work Performed
Performed and evaluation on this stretcher. no issues found. No laser lights on. Unit functions properly and has been returned to service. 
🔍 Technician Findings
Performed and evaluation on this stretcher. no issues found. No laser lights on. Unit functions properly and has been returned to service. 
⚠️ Problem Description
1 non-billable evaluation WO to return to Maimonides Medical Center – Ambulance (1036 38th Street Brooklyn, NY 11219) to address Model: **Ferno iNX, SN: 19S-017743** Customer says "it still has a laser light on like it feels its in the ambulance." Previous repair on this unit completed in July 2025 on WO-01293329. - ​Shawn Rogers & NatoshaB (added details per f/u call with customer). Case released from Finance hold 11/4/25 to proceed w/WO creation.
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Oct 30, 11:19 AM
Case Number: 00539609
Subject: account on hold sent chatter to AM 10/31FW: Broken Stretchers
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Nov 5, 8:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Nov 5, 9:01 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
🗓️
▶
2 Status: Scheduled Nov 5, 10:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-06T18:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Nov 5, 12:00 PM
Scheduled For: 2025-11-06T20:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Nov 6, 10:14 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 11h, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Nov 10, 5:02 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 18h, 0m
🧾
Invoice Created Nov 11, 4:30 PM
Invoice Number: SM-246153

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539609
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
MedPro
Technician
David Trost
Scheduled
Nov 6, 3:00 PM
Created
Nov 5, 8:20 AM
Invoice #
SM-246153

Work Details (3)

Name Type Status Qty Amount Date
WL-02999383 Labor Open 1 $0.00 Nov 6, 10:14 PM
WL-02999384 Labor Open 1.25 $0.00 Nov 6, 10:14 PM
WL-02999385 Travel Open 22 $0.00 Nov 6, 10:14 PM

Details