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WO-01313097 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Repair/PM • PSM

📍 US Dynamics Corp — 425 Bayview Ave, Amityville NY, 11701

Nov 5, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (12 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Nov 5 → Nov 5, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Awaiting Parts ⏸ Paused 0 —
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 6 Assigned ▶ Running 1 1
Nov 6 → Nov 7 Scheduled ▶ Running 1 2
Nov 7 → Nov 7 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Material Management 1.0d
Coordinators 3.3d
Field Work 0.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
3.3 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Nov 5, 2025 Due: Nov 12, 2025 Completed: Nov 7, 2025 (5 days early)
📅
3.0 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540914
6008195286
Closed
Note 11/04/2025 14:17:58 MSLLORRA Sub ID: 7621836161306914004889 Card Type: VISA Holder's name- Alex Spielberg NTE amount: Bill to: 425 Bayview Ave AMITYVILLE NY 11701-2622 Ship to: 425 Bayview Ave AMITYVILLE NY 11701-2622 Payment Terms :CC Tax Status: Tax exempt Quote # 3000972228 SO#8106500686 Provided: Alex Spielberg Phone: 516-428-0403 Email: ASpielberg@usdynamicscorp.com ____________________ Parts Prediction 11/04/2025 09:44:26 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 08:44:16 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 612229214 ____________________ Note 11/04/2025 09:44:25 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 08:44:16 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Jim Primm; james.primm@agilent.com; Mobile: 516-375-4864. Gain to High Error
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Pajo
Owner
Leona Coonrod
Created
Nov 4, 2025
Work Orders from this Case (1)
WO-01313097 (current) Invoiced
Repair/PM • Pete Ramos
Created: Nov 5, 2025 • Closed: Nov 7, 2025
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
1.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/6 KSmith -- Scheduled for tomorrow with Chris

11/5 KSmith -- Sent email to Chris to schedule for Friday

11/5/25 lcoonrod Chris confirmed the parts delivered today.

He advised the unit is totally down. He needs the repair ASAP. 


11/5/25 lcoonrod all parts have shipped way bill 394988953301 SCHEDULED DELIVERY DATE Wednesday Before 10:30 AM way bill 394990252350 DELIVERY DATE Wednesday Estimated between 9:40 AM - 1:40 PM

🔧 Work Performed
Tech turned on the unit to record the readings, but the unit was not stabilizing properly. Tech began performing the preventive maintenance (PM) on the unit. After replacing the filters on the solenoid, tech found oil inside the unit and inspected the pump hose to determine if it was leaking from the pump. The oil was not coming from the pump. Tech advised the customer that the oil was leaking from the test port and recommended that the unit be shipped to headquarters for a full inspection and deep cleaning.
⚠️ Problem Description
Note 11/04/2025 14:17:58 MSLLORRA Sub ID: 7621836161306914004889 Card Type: VISA Holder's name- Alex Spielberg NTE amount: Bill to: 425 Bayview Ave AMITYVILLE NY 11701-2622 Ship to: 425 Bayview Ave AMITYVILLE NY 11701-2622 Payment Terms :CC Tax Status: Tax exempt Quote # 3000972228 SO#8106500686 Provided: Alex Spielberg Phone: 516-428-0403 Email: ASpielberg@usdynamicscorp.com ____________________ Parts Prediction 11/04/2025 09:44:26 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 08:44:16 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 612229214 ____________________ Note 11/04/2025 09:44:25 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 08:44:16 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Jim Primm; james.primm@agilent.com; Mobile: 516-375-4864. Gain to High Error
📄 Description
VS MR15 Mobile Leak Detector
📞 Call Description
VPD Field Repair Trade

Timeline

📞
Case Linked Nov 4, 3:15 PM
Case Number: 00540914
Subject: 6008195286
Status: Closed
📋
▶
3 Work Order Created Nov 5, 8:30 AM
Work Order Created → 6x Parts Added → Status: Awaiting Parts
🔩
6x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
📅
Status: Ready for Scheduling by Leona Coonrod Nov 5, 4:49 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 8h 14m
👷
▶
2 Technician Assigned Nov 5, 4:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🗓️
▶
2 Status: Scheduled Nov 6, 6:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-07T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Nov 6, 11:58 AM
Scheduled For: 2025-11-07T14:00:00.000+0000
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Nov 7, 4:23 PM
Status: Tech On Site → 5x Labor Added → Status: Completed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 4, 88, 84
✔️
Status: Completed by Pete Ramos
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 0.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Nov 9, 8:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Nov 11, 2:30 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 7.0 business days
🧾
Invoice Created Nov 20, 4:39 PM
Invoice Number: SM-246226

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00540914
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Pete Ramos
Scheduled
Nov 7, 9:00 AM
Created
Nov 5, 8:30 AM
Invoice #
SM-246226

Work Details (11)

Name Type Status Qty Amount Date
WL-02996720 Parts Open 1 $0.00 Nov 5, 8:34 AM
WL-02996721 Parts Open 1 $0.00 Nov 5, 8:34 AM
WL-02996722 Parts Open 1 $0.00 Nov 5, 8:34 AM
WL-02996723 Parts Open 1 $0.00 Nov 5, 8:34 AM
WL-02996724 Parts Open 1 $0.00 Nov 5, 8:34 AM
WL-02996725 Parts Open 1 $0.00 Nov 5, 8:34 AM
WL-03000328 Labor Open 3 $0.00 Nov 7, 4:28 PM
WL-03000329 Labor Open 4 $541.00 Nov 7, 4:28 PM
WL-03000330 Labor Open 3 $0.00 Nov 7, 4:28 PM
WL-03000331 Travel Open 88 $300.00 Nov 7, 4:28 PM
WL-03000332 Travel Open 84 $0.00 Nov 7, 4:28 PM

Details