Q-00030885
Inspection #: 10257
Asset ID: 13207779
Model: Welch Allyn - 901067
Notes: Flex arm is broken from base. Recommend opening a repair to troubleshoot and identify all requested parts needed for repair. Out of tolerance. Recommend remove from service.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
12/1 KSmith -- Scheduled for 12/9 per Dwayne's request
12/1 KSmith -- Sent email to Dwayne providing available dates in December to reschedule service
11/25 KSmith -- Sent email to Dwayne providing available dates in December to reschedule service
11/25/25 MShareed- Arrived onsite spoke to Alice/Dwayne advised mobile unit will not be onsite today. WO will need to be reschduled.
11/7 KSmith -- Scheduled for 11/25 with Dwayne per their request. The unit is out scheduled at events over the next couple of weeks.
11/7 KSmith -- Sent email to Dwayne to schedule for 11/17
11/6 KSmith -- Sent email to schedule for Friday
11/5 KSmith -- Sent email to schedule for Friday
🔧Work Performed
11/25/25 MShareed- Arrived onsite spoke to Alice/Dwayne advised mobile unit will not be onsite today. WO will need to be reschduled.
12/9/25 MShareed- Disassembled light adjusted bushings and reassembled. Tested all functions with customer no faults.
🔍Technician Findings
11/25/25 MShareed- Arrived onsite spoke to Alice/Dwayne advised mobile unit will not be onsite today. WO will need to be reschduled.
12/9/25 MShareed- Found light goose neck separated from base.
⚠️Problem Description
Q-00030885
Inspection #: 10257
Asset ID: 13207779
Model: Welch Allyn - 901067
Notes: Flex arm is broken from base. Recommend opening a repair to troubleshoot and identify all requested parts needed for repair. Out of tolerance. Recommend remove from service.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
https://www.ebiotrack.com/omnicor/workorder.php?wo=7003
From: Dwayne.LaFleur@ppgreaterny.org
To: ksmith@emsar.com
Good Morning Kourtney,
Okay perfect, thank you!
Best Regards,
Dwayne LaFleur
(pronouns: he, him, his)
Program Director at Project Street Beat
Planned Parenthood of Greater New York
349 East 149th Street
Bronx, NY 10451
Tel: 929-687-0226
Fax: 516-483-3592
dwayne.lafleur@ppgreaterny.org <mailto:dwayne.lafleur@ppgreaterny.org>
www.ppgreaterny.org <https://protect.checkpoint.com/v2/r01/___https://u
From: Dwayne.LaFleur@ppgreaterny.org
To: ksmith@emsar.com
Good Afternoon Kourtney,
Hope you had a great holiday this weekend. Tuesday, December 9th works for us. Thank you!
Best Regards,
Dwayne LaFleur
(pronouns: he, him, his)
Program Director at Project Street Beat
Planned Parenthood of Greater New York
349 East 149th Street
Bronx, NY 10451
Tel: 929-687-0226
Fax: 516-483-3592
dwayne.lafleur@ppgreaterny.org <mailto:dwayne.lafleur@ppgreaterny.org>
www.
To: dwayne.lafleur@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: Re: Project Street Beat 4th Floor -- EMSAR Repair -- WO-01313124
Body:
Good Morning Dwayne,
Our technician arrived onsite as scheduled last week but was advised that the mobile unit was not available.
Below are our available dates in December currently. Please let me know what date works best for the mobile unit:
December 9th (Afternoon)
December 10th (Afternoon)
December12th
December 15th-18th
December 24th
December
To: dwayne.lafleur@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: Re: Project Street Beat 4th Floor -- EMSAR Repair -- WO-01313124
Body:
Good Morning Dwayne,
Our technician arrived onsite as scheduled but was advised that the mobile unit was not available.
Below are our available dates in December currently. Please let me know what date works best for the mobile unit:
December 9th (Afternoon)
December 10th (Afternoon)
December12th
December 15th-18th
December 24th
December 26th
Decem
📋
Outbound to +19296870226
Completed Nov 7, 2025
Left VM to Dwayne to schedule for 11/17. Mohamed is PTO all next week
To: dwayne.lafleur@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: Re: Project Street Beat 4th Floor -- EMSAR Repair -- WO-01313124
Body:
Hi Dwayne,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Project Street Beat 4th Floor located at 349 East 149th Street, 4th Floor?
· If not, would you have the contact information of the person I need to sp
To: dwayne.lafleur@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: Re: Project Street Beat 4th Floor -- EMSAR Repair -- WO-01313124
Body:
Hi Dwayne,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Project Street Beat 4th Floor located at 349 East 149th Street, 4th Floor?
· If not, would you have the contact information of the person I need to sp
To: dwayne.lafleur@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: Project Street Beat 4th Floor -- EMSAR Repair -- WO-01313124
Body:
Hi Dwayne,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Project Street Beat 4th Floor located at 349 East 149th Street, 4th Floor?
· If not, would you have the contact information of the person I need to speak wit
Nov 25, 2025 9:29am
@Kourtney Smith 11/25/25 MShareed- Arrived onsite spoke to Alice/Dwayne advised mobile unit will not be onsite today. WO will need to be reschduled.
Work Order: WO-01313124
Account: PLANNED PARENTHOOD OF GREATER NEW YORK
Customer Case Number:
Location: Project Street Beat 4th Floor
Address: 349 East 149th Street 4th Floor, Bronx, NY 10451
Manufacturer:
Model #:
Serial #:
Contact Name: Dwayne LaFleur
Contact Phone: 929-687-0226
Contact Email:
Timeline
📞
Case Linked Oct 20, 9:39 AM
Case Number:00536721
Subject:11/5 r/o to Rhonnie via teams, eval or repair
Status:Closed
🚨13.0 business days
📋
▶
2
Work Order Created Nov 5, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Status: Assigned Nov 5, 11:17 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:a0h5A00000HDTDDQA5, Mohamed Shareed
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 7, 9:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-25T13:30:00.000+0000
🚨12.0 business days
🔧
Status: Tech On Site by Mohamed ShareedNov 25, 8:56 AM
From:Scheduled
To:Tech On Site
Duration in Previous:17d 23h
⏱️
▶
2
4x Labor Added Nov 25, 9:28 AM
4x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Mohamed Shareed
From:Tech On Site
To:Reschedule
Duration in Previous:33m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 1, 1:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-09T18:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Mohamed ShareedDec 9, 1:12 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 23h
⏱️
▶
2
5x Labor Added Dec 9, 5:44 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site
To:Completed
Duration in Previous:4h 33m
🏁
Status: Closed by Mohamed ShareedDec 9, 5:53 PM
From:Completed
To:Closed
Duration in Previous:7m
⏳3.8 business days
📄
▶
2
Status: Ready to Bill Dec 12, 9:48 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳1.0 business days
🧾
Invoice Created Dec 14, 11:33 AM
Invoice Number:SM-248996
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)