Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313139 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Repair/PM • PC

📍 Seakeeper Inc — 5460 Posttsville Pike, LEESPORT PA, 19533

Nov 5, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 18, 2025
✓ SLA Met (7 biz days early)
Active: 13 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Nov 5 → Nov 18, 2025
8 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Nov 19 → Dec 8, 2025
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 13 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 9, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 18 Awaiting Parts ⏸ Paused 8
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0
Nov 18 → Nov 19 Assigned ▶ Running 1 1
Nov 19 → Dec 8 Scheduled ▶ Running 11 12
Dec 8 → Dec 9 Tech On Site ▶ Running 1 13
Dispatch 0.0d
Material Management 9.0d
Coordinators 13.9d
Field Work 0.7d
Billing 7.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
9.0 days
Over SLA
Coordinators
13.9 days
Over SLA
Field Work
0.7 days
Billing
7.0 days
Over SLA
Created: Nov 5, 2025 Due: Dec 18, 2025 Completed: Dec 9, 2025 (9 days early)
📅
21.6 days Total Age
⏱️
11.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541060
6008195095
Closed
Parts Prediction 11/04/2025 10:53:18 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 09:53:08 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 11/04/2025 10:53:18 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 09:53:08 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Bill Mounce Yearly PM
Priority
High
Origin
Phone
Reason
New Case
Contact
Gordon Craig
Owner
Leona Coonrod
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313139 (current) Invoiced
Repair/PM • Rozier Cole
Created: Nov 5, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 11.6 days stuck in "Scheduled"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
9.0d / 3.0d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
11.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
2.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19 MOwens Gordon replied back that he would like to schedule the 1st/2nd week in Dec. I replied back that the week of Dec 8th is available and tech can complete the work 12/9-12/12.. Gordon replied back that will work for him.

11/18 MOwens Called to speak to Gordon Craig. He was not available and I could not leave a vm. Sent an email as well.

11/15/25 lcoonrod per email from Craig, all parts on on site. This is a high priority. moving to RFS.


11/12/25 lcoonrod Gordon is going to check the parts and will email tonight confirming all parts for all orders are there.


11/5/25 lcoonrod sent email to confirm receipt of parts

all parts have shipped

way bill 394978179515 Delivered Wednesday, 11/5/25 at 9:24 AM Signed for by: S.Waltz

way bill 394985056730 Delivered Wednesday, 11/5/25 at 9:24 AM Signed for by: S.Waltz

🔧 Work Performed
pm'd unit per mfg instructions - leak down tested - calibrated - reviewed w cx
🔍 Technician Findings
Found unit needing pm/repair - unit passed initial calibration
⚠️ Problem Description
Parts Prediction 11/04/2025 10:53:18 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 09:53:08 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 11/04/2025 10:53:18 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 09:53:08 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Bill Mounce Yearly PM
📄 Description
VS BR15 Bench Mount Leak Detector

Timeline

📞
Case Linked Nov 5, 8:37 AM
Case Number: 00541060
Subject: 6008195095
Status: Closed
📋
3 Work Order Created Nov 5, 9:49 AM
Work Order Created → 5x Parts Added → Status: Awaiting Parts
🔩
5x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Nov 18, 8:49 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 12d 22h
👷
2 Technician Assigned Nov 18, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 0m
📅
2 Dispatch Scheduled Nov 19, 2:06 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 22h 16m
⚠️ 7.0 business days
📅
Dispatch Scheduled by Melissa Owens Dec 1, 2:31 PM
Scheduled For: 2025-12-08T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Rozier Cole Dec 8, 5:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 3h
⏱️
2x Labor Added Dec 8, 10:46 PM
Type: Labor
Status: Open
Qty: 5, 0.5
✔️
Status: Completed by Rozier Cole Dec 8, 11:27 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 47m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 1:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 58m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 4:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 3h
2.9 business days
💰
Status: Invoiced by Hannah Shaw Dec 17, 4:53 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 0h
2.9 business days
🧾
Invoice Created Dec 19, 11:04 AM
Invoice Number: SM-249149

Bottlenecks

Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Invoice Pending
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00541060
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair/PM
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Dec 8, 8:00 AM
Created
Nov 5, 9:49 AM
Invoice #
SM-249149

Work Details (7)

Name Type Status Qty Amount Date
WL-02996806 Parts Open 1 $0.00 Nov 5, 9:51 AM
WL-02996807 Parts Open 1 $0.00 Nov 5, 9:51 AM
WL-02996808 Parts Open 1 $0.00 Nov 5, 9:51 AM
WL-02996809 Parts Open 1 $0.00 Nov 5, 9:51 AM
WL-02996810 Parts Open 1 $0.00 Nov 5, 9:51 AM
WL-03030933 Labor Open 5 $541.00 Dec 8, 10:46 PM
WL-03030934 Labor Open 0.5 $0.00 Dec 8, 10:46 PM

Details