Midmark Service Request Dispatch Authorization - WO-00123577
Closed
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD PRV Issues
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1.
PCR CODES
Problem Cause Resolution
LOW TEMPERATURE C53X UM UNDETERMINED DIAGNOSING PRODUCT
Primary Delay3.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Awaiting Parts - Customer
3.0d
Assigned
2.0d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/10 KSmith -- Scheduled for tomorrow with Bonnie. Site opens at 10am. 10am-12pm
11/7/25 SReich
Your shipment
1ZE444250375734440
Estimated delivery
Monday, November 10 between 10:30 A.M. - 2:30 P.M.
Order No: 736822
Customer PO No: SR1487408
Customer: DBA PetMedic Peabody
Service Request NO: 1487408
Ship To Name: DBA PetMedic Peabody
Ship To Address: 240 Andover St Unit G
Ship To City/State: Peabody, MA 01960-1536
Waybill (Tracking #): 1ZE444250375734440
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 06-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 014-0593-00 SERIAL #: DESCRIPTION: ASME 40 PSI PRESSURE RELIEF VALVE
11/05/2025 JRolston - Called site POC, Bonnie Raymond @ (978) 806-2962. Voicemail only. Left detailed message advising her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.
🔧Work Performed
Inspected unit and replaced pressure relief valve. Function tested unit
🔍Technician Findings
found pressure relief valve to be leaking while in use
⚠️Problem Description
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD PRV Issues
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1.
PCR CODES
Problem Cause Resolution
LOW TEMPERATURE C53X UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +19788062962
Completed Nov 10, 2025
Scheduled for tomorrow with Bonnie. Site opens at 10am. 10am-12pm
📞
Call
Completed Nov 5, 2025
11/05/2025 JRolston - Called site POC, Bonnie Raymond @ (978) 806-2962. Voicemail only. Left detailed message advising her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.