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WO-01313199 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Preventive Maintenance • PC

📍 Seakeeper Inc — 5460 Posttsville Pike, LEESPORT PA, 19533

Nov 5, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 18, 2025
✓ SLA Met (4 biz days early)
Active: 16 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Nov 5 → Nov 18, 2025
8 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 19 → Dec 12, 2025
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 16 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 18 Awaiting Parts ⏸ Paused 8 —
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0
Nov 18 → Nov 19 Assigned ▶ Running 1 1
Nov 19 → Dec 12 Scheduled ▶ Running 15 16
Dec 12 → Dec 12 Tech On Site ▶ Running 0 16
Dispatch 0.0d
Material Management 9.0d
Coordinators 17.4d
Field Work 0.0d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
9.0 days
Over SLA
Coordinators
17.4 days
Over SLA
Field Work
0.0 days
Billing
4.0 days
Over SLA
Created: Nov 5, 2025 Due: Dec 18, 2025 Completed: Dec 12, 2025 (6 days early)
📅
24.6 days Total Age
⏱️
15.2d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
20.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 10, 2025
Visit 2 Dec 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541055
6008195142
Closed
Parts Prediction 11/04/2025 11:15:53 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 10:15:44 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 11/04/2025 11:15:53 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 10:15:44 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Bill Mounce Yearly PM
Priority
High
Origin
Phone
Reason
New Case
Contact
Gordon Craig
Owner
Leona Coonrod
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313199 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Nov 5, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 15.2 days stuck in "Scheduled"
⏱️
Total Delay 20.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
9.0d / 3.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Scheduled
15.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
2.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


11/19 MOwens Gordon replied back that he would like to schedule the 1st/2nd week in Dec. I replied back that the week of Dec 8th is available and tech can complete the work 12/9-12/12.. Gordon replied back that will work for him.

11/15/25 lcoonrod per email from Craig, all parts on on site. This is a high priority. moving to RFS.


11/12/25 lcoonrod Gordon is going to check the parts and will email tonight confirming all parts for all orders are there. call logged in WO-01313139


11/5/25 lcoonrod Sending email to confirm receipt

All parts have delivered

Way bill 394972633151 SCHEDULED DELIVERY DATE Wednesday By end of day

Way bill 394989207170 Delivered Wednesday, 11/5/25 at 9:24 AM Signed for by: S.Waltz

🔧 Work Performed
pm'd unit per mfg instructions - leak down tested - calibrated - verified with cx
🔍 Technician Findings
found unit needing pm - unit passed initial calibration
⚠️ Problem Description
Parts Prediction 11/04/2025 11:15:53 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 10:15:44 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 11/04/2025 11:15:53 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-04 10:15:44 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Bill Mounce Yearly PM
📄 Description
BR15

Timeline

📞
Case Linked Nov 5, 8:37 AM
Case Number: 00541055
Subject: 6008195142
Status: Closed
📋
▶
3 Work Order Created Nov 5, 11:06 AM
Work Order Created → 5x Parts Added → Status: Awaiting Parts
🔩
5x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 4m
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Nov 18, 8:47 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 12d 21h
👷
▶
2 Technician Assigned Nov 18, 5:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 12m
🗓️
▶
2 Status: Scheduled Nov 19, 2:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-09T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Melissa Owens Dec 1, 2:31 PM
Scheduled For: 2025-12-08T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Rozier Cole Dec 11, 11:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 9h
💵
5x Expenses Added Dec 11, 11:48 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 9x Expenses Added Dec 11, 11:57 PM
9x Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 22m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 1:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 32m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 4:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 2h
⏳ 2.9 business days
💰
Status: Invoiced by Hannah Shaw Dec 17, 4:53 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 0h
⏳ 2.9 business days
🧾
Invoice Created Dec 19, 11:04 AM
Invoice Number: SM-249149

Bottlenecks

Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Scheduled
Duration: 15.2 business days (threshold: 2.0 business days)
Exceeded by 13.2 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Invoice Pending
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00541055
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Dec 8, 8:00 AM
Created
Nov 5, 11:06 AM
Invoice #
SM-249149

Work Details (19)

Name Type Status Qty Amount Date
WL-02996925 Parts Open 1 $0.00 Nov 5, 11:10 AM
WL-02996926 Parts Open 1 $0.00 Nov 5, 11:10 AM
WL-02996927 Parts Open 1 $0.00 Nov 5, 11:10 AM
WL-02996928 Parts Open 1 $0.00 Nov 5, 11:10 AM
WL-02996929 Parts Open 1 $0.00 Nov 5, 11:10 AM
WL-03035435 Expenses Open 1 $25.00 Dec 11, 11:48 PM
WL-03035431 Expenses Open 1 $50.00 Dec 11, 11:48 PM
WL-03035432 Expenses Open 1 $50.00 Dec 11, 11:48 PM
WL-03035433 Expenses Open 1 $50.00 Dec 11, 11:48 PM
WL-03035434 Expenses Open 1 $50.00 Dec 11, 11:48 PM
WL-03035445 Expenses Open 1 $38.60 Dec 11, 11:57 PM
WL-03035446 Expenses Open 1 $1,005.13 Dec 11, 11:57 PM
WL-03035447 Expenses Open 1 $40.00 Dec 11, 11:57 PM
WL-03035448 Expenses Open 1 $75.00 Dec 11, 11:57 PM
WL-03035440 Labor Open 5.5 $541.00 Dec 11, 11:57 PM
WL-03035441 Labor Open 0.5 $0.00 Dec 11, 11:57 PM
WL-03035442 Labor Open 13 $0.00 Dec 11, 11:57 PM
WL-03035443 Expenses Open 1 $667.11 Dec 11, 11:57 PM
WL-03035444 Expenses Open 1 $174.60 Dec 11, 11:57 PM

Details