11/10 KKelch scheduled per logged email from Taryn
11/10 KKelch called Taryn to schedule for 1/8 between 9 and 11 am. Phone stopped ringing and wouldn't connect, sent email
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
87 pieces
https://www.ebiotrack.com/inspection.php?iid=31021
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Cypress Houston
Completed Nov 10, 2025
From: taryn.rosado@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Good morning Kaitlyn, Yes 1/8/26 between 9a-11a is fine. Will you be sending a calendar invite?Thank you,Taryn Rosado630-294-4245On Mon, Nov 10, 2025 at 9:53 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Hi Taryn Rosado,I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Cypress Houston. This inspection is due in January, an
📧
Email: EMSAR Request for service at Oak Street Health - Cypress Houston
Completed Nov 10, 2025
To: taryn.rosado@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Cypress Houston
Body:
Hi Taryn Rosado,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Cypress Houston. This inspection is due in January, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 1/8 with an
📋
Outbound to +18458205956
Completed Nov 10, 2025
11/10 KKelch called Taryn to schedule for 1/8 between 9 and 11 am. Phone stopped ringing and wouldn't connect, sent email
📅
WO-01313218 - Inspection - Houston - Oak Street Health - Cypress Houston
Jan 9, 2026 10:00am – 4:00pm
Work Order: WO-01313218
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Cypress Houston
Address: 11600 FM 1960 Rd W, Houston, TX 77065
Manufacturer:
Model #:
Serial #:
Contact Name: Taryn Rosado
Contact Phone: 845-820-5956
Contact Email: taryn.rosado@oakstreethealt
Timeline
📞
Case Linked Nov 5, 6:00 AM
Case Number:00541030
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 5, 11:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 5, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:10m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Nov 10, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-08T15:00:00.000+0000
🚨36.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchJan 5, 11:04 AM
Scheduled For:2026-01-09T15:00:00.000+0000
⚠️5.0 business days
🔧
▶
2
Status: Tech On Site Jan 9, 9:35 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 10
⏱️
2x Labor Added Jan 9, 1:58 PM
Type:Labor
Status:Open
Qty:5, 0.5
🚗
▶
2
Status: Tech Off Site Jan 9, 3:25 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 12, 10:41 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 19h
🚨15.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 2, 4:50 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21d 6h
💵
▶
2
Status: Billing Review Feb 2, 5:07 PM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Billing Review
To:Invoice Pending
Duration in Previous:1m
🧾
▶
2
Invoice Created Feb 3, 2:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:21h 14m
Bottlenecks
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)