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WO-01313219 ↗ ServiceMax

Lamprey Healthcare • Inspection • PSM

📍 Lamprey Healthcare- Nashua - Prospect Street — 22 Prospect Street, Nashua NH, 03060

Nov 5, 2025 → Jan 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (39 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Jan 6, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 39 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 27, 2026
14 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 54 of ? biz days used
Created: Nov 5, 2025 Completed: Jan 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Jan 6 Ready for Scheduling ▶ Running 39 39
Jan 6 → Jan 6 Assigned ▶ Running 0 39
Jan 6 → Jan 27 Scheduled ▶ Running 14 53
Jan 27 → Jan 28 Tech On Site ▶ Running 1 54
Dispatch 0.0d
Coordinators 54.6d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.6 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Jan 30, 2026 Completed: Jan 28, 2026 (2 days early)
📅
54.9 days Total Age
⏱️
39.9d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
52.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by James Duff — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026
Visit 2 Jan 28, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541031
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 285 pieces https://www.ebiotrack.com/inspection.php?iid=31022
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cory Smith
Owner
Sherry Reich
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313219 (current) Invoiced
Inspection • James Duff
Created: Nov 5, 2025 • Closed: Jan 28, 2026
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 39.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 52.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.9d / 1.0d SLA
Scheduled
14.7d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/6 KSmith -- Scheduled for the week of the 26th with Lisa. Newmark then Raymond then Nashua. Call logged on WO-01313219

12/30 KSmith -- Left VM for Lisa to schedule for the week of 1/19 on WO-01313219 (Possibly Duff as FSE)

CONFIRMED


12/23/2025 LHill-rec'd call from Lisa Downs at 603-292-7216(that is her direct number). she is the POC for 1314450, 1317194, and 133219.

Scheduling ahead needed: Yes 


Certain day or time: M-F 8:00 AM- 5:00 PM.  


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: No  

See logged call on WO-01314450


11/5 KSmith -- Sent email to schedule for 1/15-1/16 (JS)

🔧 Work Performed
01/27/2026 - 01/28/2026 -JWD Located all biomedical equipment and perform initial inspection, calibration and electrical safety tests for this site. Total of bed equipment inspected is 248. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
01/27/2026 - 01/28/2026 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform initial inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 285 pieces https://www.ebiotrack.com/inspection.php?iid=31022

Timeline

📞
Case Linked Nov 5, 6:00 AM
Case Number: 00541031
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 5, 11:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 40.0 business days
👷
▶
3 Technician Assigned Jan 6, 1:40 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 62d 2h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T13:00:00.000+0000
🚨 13.0 business days
💵
Expenses Added Jan 25, 10:10 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 26, 8:06 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by James Duff Jan 27, 9:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 19h
⏱️
4x Labor Added Jan 27, 5:28 PM
Type: Labor, Expenses
Status: Open
Qty: 0.73333333333333, 9, 0.75, 1
⏱️
2x Labor Added Jan 28, 8:20 AM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
🔩
Parts Added Jan 28, 2:47 PM
Type: Parts
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 28, 4:25 PM
Type: Labor
Status: Open
Qty: 9.5, 0.5
✔️
Status: Completed by James Duff Jan 28, 5:12 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
📄
▶
2 Status: Ready to Bill Jan 29, 9:26 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 31, 8:18 PM
Invoice Number: SM-252484

Bottlenecks

Ready for Scheduling
Duration: 39.9 business days (threshold: 1.0 business days)
Exceeded by 38.9 business days
Scheduled
Duration: 14.7 business days (threshold: 2.0 business days)
Exceeded by 12.7 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

📞
Case 00541031
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Jan 26, 8:00 AM
Created
Nov 5, 11:32 AM
Invoice #
SM-252484

Work Details (11)

Name Type Status Qty Amount Date
WL-03078490 Expenses Open 1 $0.00 Jan 25, 10:10 PM
WL-03079434 Expenses Open 1 $0.00 Jan 26, 8:06 PM
WL-03080556 Labor Open 0.73333333333333 $0.00 Jan 27, 5:28 PM
WL-03080557 Labor Open 9 $0.00 Jan 27, 5:28 PM
WL-03080558 Labor Open 0.75 $0.00 Jan 27, 5:28 PM
WL-03080559 Expenses Open 1 $0.00 Jan 27, 5:28 PM
WL-03081229 Labor Open 0.5 $0.00 Jan 28, 8:20 AM
WL-03081230 Expenses Open 1 $0.00 Jan 28, 8:20 AM
WL-03081881 Parts Open 1 $297.00 Jan 28, 2:47 PM
WL-03082126 Labor Open 9.5 $6,326.40 Jan 28, 4:25 PM
WL-03082127 Labor Open 0.5 $0.00 Jan 28, 4:25 PM

Details