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WO-01313220 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Nov 5, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 6, 2025
✓ SLA Met
Active: 1 biz days
🕐 Clock stopped: Invoiced (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Nov 5, 2025 Invoiced: Nov 6, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 6 Scheduled ▶ Running 1 1
Dispatch 0.3d
Coordinators 1.7d
Billing 7.8d
✓ SLA Met
Dispatch
0.3 days
Coordinators
1.7 days
Billing
7.8 days
Over SLA
Created: Nov 5, 2025 Due: Nov 6, 2025 Completed: Nov 6, 2025 (on time)
📅
1.9 days Total Age
⏱️
5.9d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
8.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 5, 2025
Visit 2 Nov 6, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541222
URGENT Philips WO Request
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws.
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313220 (current) Invoiced
Installation • April Nuovo
Created: Nov 5, 2025 • Closed: Nov 6, 2025
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 5.9 days stuck in "Ready to Bill"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
6.1d / 1.0d SLA
WO Correction Needed
1.8d
L2 Screening
0.1d / 1.0d SLA
L2 Review
4.0d

💬 Activities, Notes & Communications

🔧 Work Performed
installed 3 Omni beds with attached scale and accessories. All devices passed testing and verification.
🔍 Technician Findings
installed 3 Omni beds with attached scale and accessories. All devices passed testing and verification.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25211034SA,TAB25191003SA,TAB25191004SA,TAB25191005SA,TAB25191006SA,TAB25191007SA,TAB25191008SA,TAB25191009SA,TAB25191010SA,TAB25191015SA,TAB25191016SA,TAB25191017SA,TAB25191018SA,TAB25191019SA,TAB25191020SA,TAB25191021SA,TAB25191022SA,TAB25191023SA,TAB25191024SA,TAB25191025SA,TAB25191026SA,TAB25191027SA,TAB25191028SA,TAB25191029SA,TAB25191030SA Scale serial number(s): G312384M,G313518M,G313519M,G313196M,G313197M,G313198M,G313199M,G313190M,G313193M,G313188M,G313191M,G313365M,G313346M,G313516M,G313517M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 25 GOB - 25 BSPT

Timeline

📞
Case Linked Nov 5, 11:13 AM
Case Number: 00541222
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 5, 11:32 AM
Work Order: WO-01313220
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Nov 5, 1:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-05T06:00:00.000+0000, 2025-11-05T00:00:00.000+0000, 2025-11-05T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1h 52m
⏳ 2.0 business days
⏱️
4x Labor Added Nov 6, 5:21 PM
Type: Labor
Status: Open
Qty: 2, 4.5, 0.25
✔️
Status: Completed by April Nuovo Nov 6, 5:27 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Nov 13, 11:59 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 18h
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 20, 12:39 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 7d 0h, 0m
⏳ 2.0 business days
🏁
Status: Closed by April Nuovo Nov 21, 4:53 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 4h
⏳ 1.9 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 24, 8:52 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 15h
👀
Status: L2 Review by Sean Currie Nov 24, 9:33 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 41m
⏳ 4.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 7d 2h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00541222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
April Nuovo
Scheduled
Nov 5, 9:00 AM
Created
Nov 5, 11:32 AM
Invoice #
247866

Work Details (5)

Name Type Status Qty Amount Date
WL-02998909 Labor Open 2 $250.00 Nov 6, 5:21 PM
WL-02998910 Labor Open 4.5 $570.00 Nov 6, 5:21 PM
WL-02998911 Labor Open 2 $0.00 Nov 6, 5:21 PM
WL-02998912 Labor Open 0.25 $0.00 Nov 6, 5:21 PM
WL-03006045 Labor Open 0.016666666666667 $38.00 Nov 13, 11:59 AM

Details